Help & support
What if I don’t bank online with CommBank?
You may need to register for NetBank first. If you’re not sure, select Get started, enter a few details and we’ll let you know.
What if I’m not a CommBank customer?
You may need to become a CommBank customer with NetBank access. If you’re not sure, select Get started, enter a few details and we’ll let you know.
What if my contact details are incorrect?
We'll send a one-time code by SMS so we can verify you. If your mobile number is incorrect, ask the person or business who invited you to cancel the invitation and start again with your correct number.
Do I have to take action?
If you take no action, your invitation will expire. Your invitation email lets you know when your invitation code expires.
How long do I have to use my invitation code?
Your invitation email lets you know when your invitation code expires. If it's already expired, ask the person or business who invited you to create a new invitation and code.
What if I lose my invitation code?
Ask the person or business who invited you to send you the invitation code. If it's already expired, ask them to create a new invitation and code.
What happens next?
After we verify you, you may need to log on or sign up to NetBank to complete the process, depending on the type of invitation you were sent. We'll walk you through step by step.
How will you use my personal information?
Read our Group Privacy Statement for all the details.
