A new way to securely share your identity data with third parties using the CommBank app.
What is ConnectID?
ConnectID is a new service that let’s you use the CommBank app to prove your identity online to merchants and other businesses, while keeping your personal data safe.
Once you’ve given consent, ConnectID allows you to share your verified identity data with approved merchants securely within the CommBank app. It’s a quick and easy process that gives you greater control of your data and privacy. You only share the information that’s needed… to get you what you need.
How it works
When you sign up for a new service online with an approved merchant, you may be able to share your identity data using ConnectID. It’s safe, secure and easier than manually entering your details or downloading a new app.
1. An approved merchant asks you to verify with ConnectID
2. Choose CommBank from the list of verified providers
3. You’ll be taken to the CommBank app to review the details you’d like to share
4. Authenticate with your PIN or Face ID
5. Consent to share your details by tapping Continue (we’ll never share your data without your express consent)
6. You’ll be redirected back to the merchant to complete the transaction
To use ConnectID®, you must be at least 18 years old and have completed an identity check with us within the past five years.
If the last time you completed an identity verification with CommBank was over five years ago, you will need to complete a new identity verification with CommBank to use the ConnectID service. You can complete it at your nearest branch.
If you’re new to CommBank and haven’t completed your identity verification, you can complete it at your nearest branch.
ConnectID® is an initiative of Australian Payments Plus (AP+). AP+ brings together eftpos, BPAY and NPP Australia. Commonwealth Bank is participating in the ConnectID network as an Identity Service Provider alongside other Australian institutions to deliver safer options for customers to prove their identities while interacting with businesses online.
Sign upfor a new account or service with an approved business
Log on toanother business’ website using your CommBank app
Give your consent to share personal data with approved business’ using the CommBank app
By sharing your verified CommBank identity data with other businesses, you can:
Prove your identity in real time, reducing the need to manually fill out forms and saving you time
Minimise the amount of personal data you share with new businesses by only sharing the information that is required
Ensure your data is shared securely using high security standards
We’ll never share your data without your express consent.
Only approved businesses can use ConnectID and request your data. Every business using the service must undergo due diligence checks, conducted by ConnectID, to demonstrate that their customer data handling meets bank-grade security standards.
What’s more, approved businesses can only request data that is specific to the purpose you’ve consented to.
To use the ConnectID service, you must have downloaded the CommBank App on your phone. When a merchant requests your data, they will be redirected to the CommBank App to request the data that CommBank has already verified.
CommBank will never send an SMS or an email with a link that you should click in relation to a ConnectID transaction.
You will never be asked to share your banking passwords to use the ConnectID service.
Using the ConnectID service with the CommBank app means your data and security are still be managed by us. Your details will only be shared with approved businesses who meet high-grade security standards.
®ConnectID is a registered trademark of ConnectID Pty Ltd ABN 80 648 970 101
Privacy Impact Assessment register
Commonwealth Bank’s ConnectID service has undergone the following Privacy Impact Assessments: