CommBank service updates

Sunday 12 October 2025

International Money Transfers, BPAY, home loan, personal loan, credit card, debit card, Travel Money Card accounts and some card settings may be affected between 1:00am - 7:30am AEDT Sunday 12 October 2025.

Monday 13 October - 14 October 2025

The 'Your complaints' homepage in the CommBank app and in NetBank will not be available between 8:00pm Monday 13 October - 12:00am AEDT Tuesday 14 October 2025.

We're sorry for the inconvenience. Thanks for being patient with us.

On public holidays, our branches and contact centres may be closed or have limited operating hours. 

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.