Help & support
1 If, at the time you are admitted to hospital, you have held an AIA Health policy for a minimum of six months and have an AIA Vitality Silver Status or higher, we will refund your excess or one day’s co-payment, whichever applies. No refund is available when claiming on the following clinical categories: Cataracts, Joint replacements, Dialysis for chronic kidney failure, Pregnancy and birth, Assisted reproductive services, Weight loss surgery, Insulin pumps, Pain management with Device & Sleep Studies.
2 On percentage back ancillary products only and excluding dental treatments.
3 Your Life Insurance provided by AIA Australia or Income Protection provided by AIA Australia policy must have an annual premium of $750 or higher to receive AIA Vitality.
Life Insurance provided by AIA Australia (Life Insurance) and Income Protection provided by AIA Australia (Income Protection), as described on this website, are provided and issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). If you purchase a Life Insurance and/or Income Protection policy, CBA is paid a commission which is a percentage of your premium.
The health insurance products described on this website are issued by AIA Health Insurance Pty Ltd (ABN 32 611 323 034) (AIA Health) and are distributed by AIA Financial Services Limited (ABN 68 008 540 252) (AIA Financial Services), a wholly owned subsidiary of AIA Australia. CBA has been authorised by AIA Financial Services to promote health insurance products issued by AIA Health to its customers, for which CBA receives a commission.
AIA Australia, AIA Health and AIA Financial Services are not part of the CBA Group and CBA does not guarantee and is not responsible for the performance of any products issued by AIA Australia, AIA Health or the obligations of AIA Australia, AIA Health or AIA Financial Services. This information is current as at the date of this communication and may change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. For Life Insurance provided by AIA Australia and Income Protections provided by AIA Australia, you should refer to the relevant Product Disclosure Statement (PDS). If necessary you should obtain professional advice from a financial, tax, medical or health professional.
AIA Australia has prepared Target Market Determinations which describe the class of consumers that comprise the target market for these products. The Target Market Determinations can be sourced at www.aia.com.au/tmds.
AIA Vitality and AIA Vitality Starter are provided by AIA Australia. Eligibility for membership to the AIA Vitality or AIA Vitality Starter program arises under, and is subject to, the AIA Vitality Terms and Conditions. Access to AIA Vitality or AIA Vitality Starter is dependent upon the insurance product held. AIA Vitality and AIA Vitality Starter partners, benefits and rewards are subject to change at any time. For the most up-to-date information and to view the AIA Vitality Terms and Conditions see aiavitality.com.au.