Help & support
This page highlights some of the important questions we'll ask you if you want to make a CreditCard Plus unemployment, disablement, death or terminal illness claim.
There are a couple of things you should know:
If you're unsure, our claims team is available on 13 3982 between 9am and 5pm, Monday - Friday, Sydney time.
Here are some of the questions we'll ask if you want to make an unemployment claim. If you answer "yes" to all of these questions then you may be eligible.
You can find out more about our definition of "unemployed", waiting periods and exclusions in the PDS.
Here are some of the questions we'll ask if you want to make a temporary disablement claim. If you answer "yes" to all of these questions then you may be eligible.
You can find out more about our definition of "disabled", waiting periods and exclusions in the PDS.
Here are some of the questions we'll ask if you want to make a permanent disablement claim. If you answer "yes" to all of these questions then you may be eligible.
You can find out more about our definition of “permanent disablement”, waiting periods and exclusions in the PDS.
Here are some of the questions we’ll ask if you want to make a terminal illness or death claim. If you answer "yes" to all of these questions then you may be eligible.
You can find out more about our definition of "terminal illness", waiting periods and exclusions in the PDS.
Credit Card Plus is issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia). AIA Australia is not part of the Commonwealth Bank of Australia (CBA) Group of companies. CBA and its subsidiaries do not guarantee the obligations or performance of AIA Australia or the products it offers. All claims are administered by AIA Australia. When reference is made to “us” or “we”, this means AIA Australia. A Product Disclosure Statement (PDS) for Credit Card Plus is available online or by calling 13 3982 and should be considered in making any decision about Credit Card Plus.