Help & support
Dog insurance can help cover the costs of eligible veterinary care, including treatments for accidents, illnesses, and other medical needs for your dog.
Dog insurance policies typically offer various levels of coverage, allowing dog owners to choose a plan that best suits their needs.
These policies can cover a wide range of eligible treatments, from emergency care and surgeries to prescription medication.
Dog insurance may help cover eligible treatment costs, reducing your out-of-pocket expenses.
Dog insurance can help cover eligible vet bills, so you can focus on getting your dog the care that they need.
Vaccinations, check-ups are important in catching problems early and keeping your dog healthy, so consider the optional add-ons such as Routine Care (non-insurance benefit) when choosing your policy.
Eligible vet expenses for broken bones, cuts and other injuries resulting from specified accidental injuries.
Eligible vet expenses for diagnosing and treating illnesses, including chronic conditions like diabetes, arthritis and allergies.
Eligible vet expenses for urgent treatments and hospitalisations.
Eligible vet expenses for surgeries including emergency procedures or planned operations.
Eligible vet expenses for prescription medication needed to treat various conditions.
Eligible vet expenses for tests such as X-rays, blood tests and MRIs.
While dog insurance provides extensive coverage, there may be some exclusions.
Read the Product Disclosure Statement (PDS) for more information.
Choose from two cover options for your dog insurance, with optional Booster and non-insurance Routine Care add-ons.
Read the Product Disclosure Statement (PDS) for full details on inclusions and limits.
Pet Insurance isn’t available in branch.
Classic Cover
Choose to get up to 70% or 80% back on eligible vet bills
Annual benefit limit up to
$15,000
Plus Cover
Choose to get up to 80% or 90% back on eligible vet bills with no sub-limits
Annual benefit limit up to
$30,000
This is the maximum amount the insurance company will pay out in a year. Higher limits provide more extensive coverage, but may come with higher premiums.
The percentage of the veterinary bill that the insurance company will reimburse. CBA Pet Insurance policies cover up to 70%, 80% or 90%, depending on your level of cover.
Excess means an amount you contribute towards the cost of your claim(s).In general, policies with lower excess payments may have higher premiums.
Customise your pet insurance policy with optional benefits.
For more information, refer to your PDS and certificate of insurance.
Add Booster Care cover to your policy and get cover, up to the annual Booster Care limit of $2,000, for specified dental conditions, and specialised therapies.3
Add Routine Care to your policy and receive a contribution towards routine and preventative items.
The annual Routine Care limit is made up of three $50 benefits, which applies to specified routine care items listed on your certificate of insurance, such as desexing, vaccinations or health checks, teeth cleaning, heartworm preventative, prescription diets and more.
With Pet Insurance distributed by CommBank, provided by PetSure, through myPetPass®, you have 24/7 access to experienced vets online via Live Vet at no additional cost. Connect to an Australian-registered vet through your Pet Portal to get help within minutes, via video call or online chat. Whether it’s providing vet advice, getting at-home treatment plans, or confirming if you need to visit a vet in person, you can get help when you need it1.
No, online vets offering video or phone consultations are not currently able to provide prescriptions due to the inability to physically examine your pet, which is necessary for certain diagnoses. Online vets are beneficial to offer advice, give second opinions where requested, and give peace of mind to Australian pet owners 1.
If you ever have concerns about your pet’s health, don’t hesitate to use the 24/7 Live Vet support chat service (complimentary for customers who hold a Pet Insurance Policy distributed by CBA)1 or consult your vet.
For both Classic Cover and Plus Cover, the following waiting periods apply from the commencement date of the first policy period:
Booster Care cover has the following waiting periods:
If your pet shows signs or symptoms during the waiting period for a condition that may or may not need treatment, the following will happen:
For more information on waiting periods, refer to the PDS.
Pet Insurance is issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). PetSure is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of PetSure or the products PetSure offers and this insurance product does not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a pet insurance policy, CBA is paid a commission. This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Combined Financial Services Guide and Product Disclosure Statement is available by downloading it from commbank.com.au, or by calling 1300 913 575, and should be considered before purchasing, or choosing to continue with the product. PetSure has prepared a Target Market Determination (TMD) which describes the class of consumers that comprise the target market for this product. The TMD is available at https://www.commbank.com.au/insurance/brochures-forms. To find out how PetSure manages your personal information, please refer to PetSure’s Privacy Policy.
1 Live Vet Support is a service provided by PetSure that gives you 24/7 access to general veterinary telehealth advice for your insured pet(s) via online video or chat, via the Customer Portals owned and operated by PetSure. Access to Live Vet Support consultations subject to the Customer Portal terms of use available at https://petportal-cbainsurance.petsure.com.au
2 Policy terms and conditions, applicable benefit percentages, waiting periods, and exclusions apply. An excess may also apply.
3 Policy T&Cs, Booster Care limit, applicable benefit percentage, waiting periods and exclusions apply. Excess may apply.
