Help & support
You should receive a renewal notice at least 14 days before your policy expires, via post or email.
Typically, policies are set to automatic renewal. If this is applicable to you it would be stated on your Certificate of Insurance.
If you are on manual renewal or need to make changes, call 13 2423 before your renewal date.
Changes that suit your needs, budget and circumstances can make differences later.
Regularly review the sum insured shown on your Certificate of Insurance, as your building or contents may have changed since you first took out your policy.
You don’t want to overestimate your sum insured and therefore pay a higher premium or underestimate the sum and leave yourself underinsured.
Learn more about estimating your sum insured.
Here are actionable steps you can take to help save on your premiums.
Pay monthly at no extra premium
Paying monthly instead of annually won’t cost you any extra premium, helping you spread the cost across the year.
You could get cashback, discounts and more with CommBank Yello - our customer recognition program.
View the eligibility criteria and learn more about CommBank Yello.
See full Commbank Yello T&Cs for more details.
Typically, policies are set to automatic renewal. If this is applicable to you it would be stated on your Certificate of Insurance.
If you need to make changes or opt out of auto-renewal, call 13 2423.
Your insurance premium is likely to change when you renew your policy, even if your personal circumstances haven't changed.
Each year your premium is determined using your latest information and external risk factors across Australia. Aside from your claim’s history, there are several factors taken into consideration when calculating your premium at renewal. This includes:
For more information about how your premium discount/s and applicable excesses are determined, read the Premium, Excess and Discount Guide for your product on our website.
The cost of an insurance premium for home or car is typically made up of several components. Here is a snapshot:
You'll be given up to 14 days of temporary cover if you permanently replace your vehicle. These 14 days begin from the date you buy the new vehicle.
Call 13 2423 if you’ve bought a new car, as your policy will need to be updated.
For the temporary cover to apply:
The temporary cover will be the same type as your existing cover. For example, if you have Comprehensive cover your temporary cover will also be Comprehensive.
Depending on the type of car you own, you can insure it for either market or agreed value. It’s important to note this is only available with Comprehensive Car Insurance.
Here’s what they are:
You can find out more in the Product Disclosure Statement (PDS)
Call 13 2423 to make changes to your existing policy.
You can lodge a claim 24/7 in the My Claims Portal via NetBank or the CommBank app.
Alternatively, you can make a claim by calling 13 1361.
1 If you purchase combined Residential Building and Contents Cover, a discount of up to 15% will be applied to your basic premium. If you purchase combined Investment Building and Contents Cover, a discount of up to 10% will be applied to your basic premium.
This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement or any Supplementary Product Disclosure Statement) or in conjunction with any other promotional offer, unless advised in the promotional offer that this discount will apply. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. Minimum premiums may come into force and reduce the extent to which discounts are applied.
No discounts apply to Portable Contents Cover when taken as a standalone policy.
2 This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement or any Supplementary Product Disclosure Statement) or in conjunction with any other promotional offer, unless advised in the promotional offer that this discount will apply. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. Minimum premiums may come into force and reduce the extent to which discounts are applied.
Home Insurance and Car Insurance are provided and issued by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of Hollard or the products Hollard offers and this insurance product does not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a Home Insurance or Car Insurance policy, CBA is paid a commission which is a percentage of your premium.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS), and Financial Services Guide (FSG) by clicking on the links, or by calling 13 2423 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice. The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. Their purpose is to drive better Code compliance, helping the insurance industry to improve its service to consumers.
For more information on the code visit www.codeofpractice.com.au.
