Help & support
Image for illustration only*
Review and update your cover before renewal if your circumstances have changed.
These may include:
Accidental damage5
Motor burnout
Portable valuables (with Home Contents cover)
Call 13 1361 to make changes to your policy.
Refer to the Home and Landlord Insurance Product Disclosure Statements (PDS) for full details, limits and exclusions.
Review and update your cover before renewal if your circumstances have changed.
At renewal, Car Insurance policies will stay on the same type of cover that is currently held.
Subject to the updated PDS terms.
If you drive no more than 15,000 km per year, you may be eligible for Comprehensive Saver which offers all the benefits of Comprehensive Cover while helping you save.6
These include:
Call 13 1361 to make changes to your policy.
Refer to the Car Insurance Product Disclosure Statement (PDS) for full details, limits and exclusions.
You should receive a renewal notice at least 14 days before your policy is due to end, by post or email.
Most policies renew automatically. Your Certificate of Insurance will indicate whether this applies to you.
If you need to make changes or renew manually, call 13 1361 before your renewal date.
Typically, policies are set to automatic renewal. If this is applicable to you it would be stated on your Certificate of Insurance.
If you need to make changes or opt out of auto-renewal, call 13 1361.
Your insurance premium is likely to change when you renew your policy, even if your personal circumstances haven't changed.
Each year your premium is determined using your latest information and external risk factors across Australia. Aside from your claim’s history, there are several factors taken into consideration when calculating your premium at renewal. This includes:
For more information about how your premium discount/s and applicable excesses are determined, read the Premium, Excess and Discount Guide for your product on our website.
The cost of an insurance premium for home, landlord or car is typically made up of several components:
It is important to ensure that your payment details for your insurance policy(s) are correct and up to date so that there is no chance that your policy could lapse, which may leave you without coverage.
To update your direct debit or credit card details, call 13 1361.
Operating hours are Monday–Friday, 8am-8pm or Saturday 8am-5pm (Syd/Melb time).
The product has changed so that Portable Valuables cover now applies only within Australia and New Zealand. If you’re travelling outside these regions, Portable Valuables won’t be covered under this optional feature. To stay protected, you may want to consider adding an appropriate travel insurance policy.
Find out more in the Product Disclosure Statement (PDS).
You'll be given up to 14 days of temporary cover if you permanently replace your vehicle. These 14 days begin from the date you buy the new vehicle.
Call 13 1361 if you’ve bought a new car, as your policy will need to be updated.
For the temporary cover to apply:
The temporary cover will be the same type as your existing cover. For example, if you have Comprehensive cover your temporary cover will also be Comprehensive.
You can insure your car for either market value or agreed value, provided the vehicle can be insured. It’s important to note this is only available with Comprehensive Car Insurance.
Here’s what they are:
You can find out more in the Product Disclosure Statement (PDS).
Call 13 1361 to make changes to your existing policy.
You can lodge a claim 24/7 in the My Claims Portal via NetBank or the CommBank app.
Alternatively, you can make a claim by calling 13 1361.
If you’re having trouble paying your premium or going through a tough time, we’re here to support you.
* The screenshot is for illustration only. What you see in the app may look a little different depending on when you purchased your policy, as we regularly make updates.
1 If you purchase Home Insurance, Gap cover does not apply to Building or Contents Cover Classic, Portable valuables, items with a maximum claim limit or Legal liability. If you purchase Landlord Insurance, Gap cover does not apply to items with a maximum claim limit or Legal liability.
2 Cover for damage caused by bushfire, storm, rainwater or flood is excluded for the first 72 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
3 If you purchase Landlord Insurance, Emergency work and temporary repair are not available under Contents Cover.
4 Discharge of mortgage costs is available with Contents Cover if the insured address is a strata titled property owned by you.
5 If you purchase Landlord Insurance, Accidental damage is not available under Contents Cover.
6 Subject to Hollard s acceptance criteria. Terms, conditions and exclusions apply. Read the Product Disclosure Statement (PDS) for more information.
7 Hollard Roadside Assistance is an Optional Service provided by Digicall Assist Pty Ltd. ABN 92 152 605 340. It is not an insurance product. Please refer to the Roadside Assistance Terms and Conditions for limits and exclusions
Home Insurance, Landlord Insurance and Car Insurance are provided by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is the insurer of these general insurance products. Hollard is not part of the CBA Group. CBA does not guarantee the obligations or performance of Hollard or the products Hollard offers. Neither CBA, nor any of its related bodies corporate accepts liability or guarantees payment of any claim or benefit in respect of these general insurance products issued by Hollard. CBA may be paid a commission if Hollard issues you with a Home, Landlord and/or Car Insurance policy. Details are provided in the Financial Services Guide (FSG) by clicking on the link, or by calling 13 1361 for a paper copy.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination.
This information has been prepared without considering your objectives, financial situation or needs. Before making any decision about this product you should consider this information in relation to your own circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 1361 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 1361 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice. The objectives of this Code are to:
The Code Governance Committee (CGC) is the independent body that monitors and enforces compliance with the Code. It also aims to drive better Code compliance, helping the insurance industry to improve its service to consumers. For more information about the CGC, or to obtain a copy of the Code, please visit https://insurancecouncil.com.au/cop/ or phone 1300 884 934.
