• Before you visit, please check the opening hours of your local branch first
    • If you’re unable to confirm your details in a branch, you’ll need to complete a Certified Copies Identification Form and send it to us in the mail.

     Here’s the ID we need from you to confirm your identity:

Your ID documents

  • Please provide us with either:

    • 1 x primary photographic ID
    • 2 x primary non-photographic IDs
    • 1 x primary non-photographic ID and 1 x secondary ID

    Please note:

    • Your ID must be current, although we can accept an Australian Passport up to two years expired
    • If your name has changed, you’ll need to provide us with evidence of the change, such as a Marriage Certificate or Change of Name document.
  • Primary photographic ID

    • Australian or New Zealand Driver Licence (we need to see a hardcopy, not a digital version)
    • Australian Passport
    • International Passport or travel document
    • Government-issued Firearms licence
    • Foreign National Identity Card
    • Proof of Age Card – Australian State or Territory
    • NSW or WA Photo Card
  • Primary non-photographic ID

    • Australian or Foreign Birth Certificate or extract
    • Australian or Foreign Citizenship Certificate
    • Pension or Health Care card issued by Centrelink/Department of Human Services or Department of Veteran Affairs
    • Australian Driver Licence (not containing your photograph)


  • Secondary ID

    • A notice from the Commonwealth/State or Territory with your name, residential address and details of financial benefits provided to you (issued within the last 12 months)
    • Australian Tax Office (ATO) notice with your name and residential address (issued within the last 12 months)
    • A utilities notice from a local government body (e.g. council rates bill) or utility provider (e.g. gas, electricity or water bill) showing your name, residential address and services provided to you (issued within the last 3 months)
    • Overseas Driver Licence
    • Commonwealth/State or Territory security guard/crowd safety officer identity card

How to provide your ID

  • In person

    Visit your nearest branch and bring your original ID documents with you.

    Check the opening hours of your local branch first.

  • Through the mail

    If you’re unable to visit a branch, you can complete a Certified Copies Identification Form and return it to:

    Reply Paid Address: 

    Commonwealth Bank of Australia
    Reply Paid 90479
    PO Box 612

    Postage is free if sent from Australia. If sending from outside of Australia please apply the required postage stamp.

    Make sure you only send certified copies, not originals. A certified copy is an accepted form of identification that has been sighted by a prescribed person. You can find a list of prescribed people in section G of the form.

    Download Certified Copies Identification Form (PDF)


  • Why do we need to reconfirm your details?

    Having up-to-date information helps us keep your accounts safe and protected from the risk of fraud. It also helps to make sure we can best manage your account in line with the requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. Such laws are designed to protect our community from criminal activities on customer accounts.

  • What happens if I don’t confirm my details?

    If you don’t confirm your personal and/or business details, we may need to restrict access to your digital banking and your account/s until you do. We’ll let you know about this at least 30 days before any restrictions would apply. Please make sure we have updated contact details so we can reach you with this important message.

  • How often do I have to confirm my details?

    You’ll need to update your personal details with us whenever they change. We’ll also need to confirm your personal information from time to time as part of our regulatory obligations to ensure your details are complete, current and accurate.

  • Who do you share my personal information with?

    We may share your personal information with other members of the Commonwealth Bank Group (as described in the Bank’s Privacy Policy), and with third parties, for the reasons already outlined or where the law otherwise allows or requires.  These third parties can include:

    • Joint account holders
    • Brokers, advisers and people who act on your behalf
    • Service providers, such as product distributors
    • Businesses who do some of our work for us, including direct marketing and IT support
    • Other financial institutions (such as banks), auditors, insurers and re-insurers
    • Government and law enforcement agencies or regulators

    Sometimes, we might need to send your information overseas, for example:

    • Where we outsource particular functions
    • To overseas businesses in our Group
    • If we need to complete a transaction for you
    • To comply with laws and assist government and law enforcement agencies or regulators
  • How do I learn more about how you treat my personal information?

    Visit our privacy page for our privacy policy or ask for a copy at any branch. The policy covers:

    • Other ways and reasons we may collect, use or share your personal information
    • How to access your personal information and correct it if it’s wrong
    • How to make a privacy-related complaint (including about our compliance with the Australian Privacy Principles) and how we’ll deal with it
    • How you can contact us.