Help & support
Here’s the ID we need from you to confirm your identity:
Please note:
Visit your nearest branch and bring your original ID documents with you.
Check the opening hours of your local branch first.
If you’re unable to visit a branch, you can complete a Certified Copies Identification Form and return it to:
Reply Paid Address:
Commonwealth Bank of Australia
CCM
Reply Paid 90479
PO Box 612
PARRAMATTA NSW 2124
Postage is free if sent from Australia. If sending from outside of Australia please apply the required postage stamp.
Make sure you only send certified copies, not originals. A certified copy is an accepted form of identification that has been sighted by a prescribed person. You can find a list of prescribed people in section G of the form.
Why do we need to reconfirm your details?
Having up-to-date information helps us keep your accounts safe and protected from the risk of fraud. It also helps to make sure we can best manage your account in line with the requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. Such laws are designed to protect our community from criminal activities on customer accounts.
What happens if I don’t confirm my details?
If you don’t confirm your personal and/or business details, we may need to restrict access to your digital banking and your account/s until you do. We’ll let you know about this at least 30 days before any restrictions would apply. Please make sure we have updated contact details so we can reach you with this important message.
How often do I have to confirm my details?
You’ll need to update your personal details with us whenever they change. We’ll also need to confirm your personal information from time to time as part of our regulatory obligations to ensure your details are complete, current and accurate.
Who do you share my personal information with?
We may share your personal information with other members of the Commonwealth Bank Group (as described in the Bank’s Privacy Policy), and with third parties, for the reasons already outlined or where the law otherwise allows or requires. These third parties can include:
Sometimes, we might need to send your information overseas, for example:
How do I learn more about how you treat my personal information?
Visit our privacy page for our privacy policy or ask for a copy at any branch. The policy covers: