CommBank service updates

Tuesday 2 December 2025 9:00pm

When clicking 'Pay someone', the address book feature in the CommBank app is currently unavailable. We’re urgently working to fix this.

Payments can still be made by clicking the ‘+’ symbol in the top right hand corner and manually entering details. NetBank and all other CommBank banking services, including card payments and ATMs are working. We’ll continue to provide updates here.

We apologise and appreciate your patience.

On public holidays, our branches and contact centres may be closed or have limited operating hours. 

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.