CommBank service updates

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

Planned maintenance

Friday 24 October 2025

CEBA & Messaging will be undergoing maintenance between 1:00am to 3:00am AEDT Friday 24 October.

The platform may not function as usual, and you may see unexpected errors during this time if you message us. Where possible, message us before or after the scheduled maintenance period.

Thank you for being patient during the maintenance period.

If you want to report your lost/stolen card or believe you have been the victim of a fraud or scam during this time, please call us on 132221.

Saturday 25 October - 26 October 2025

CommBiz Customers

CommBiz and the CommBiz Mobile app will not be available between 8:00pm Saturday 25 October - 5:00am AEDT Sunday 26 October 2025.

Please plan ahead for your banking.

Monday 27 October - 28 October 2025

The 'Your complaints' homepage in the CommBank app and in NetBank will not be available between 8:00pm Monday 27 October - 00:00am AEDT Tuesday 28 October 2025.

We apologise and appreciate your patience.

On public holidays, our branches and contact centres may be closed or have limited operating hours.

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.