Our branches

Our branches are open until 5pm on Thursday and 4pm on all other weekdays. Selected branches are also open from 10am to 2pm on Saturday for general banking enquiries and appointments, and 5pm to 8pm on Thursday for pre-booked home and business lending and financial planning appointments only. We recommend checking the opening hours of your local branch on our Locate Us page before visiting.

While the majority of our network remains open to support you, we temporarily closed some of our branches in May 2020. This allowed our branch employees to join our call centres to assist with the high volume of requests for assistance as our customers choose to do their banking online and over the phone. 

We want you to know that as an essential service, we will continue to provide you with the banking services you need and are focused on keeping our branches open where it is safe for our customers and staff to do so. We’ve implemented social distancing and hand hygiene measures to help keep you safe, including floor markers, perspex screens and hand sanitising stations.

  • Please only visit a branch if you are well, and be sure to follow the Government’s social distancing guidelines of 1.5 metres
  • If you are unwell, or in self-isolation, please do not come in to a branch. Contact your local branch, or your nearest alternative branch if your local branch has closed, or call 13 22 21 to discuss how we can support you
  • As always, you can access your everyday banking 24/7 through NetBank, the CommBank app or CommBiz. If you need help with any of our digital services, please visit commbank.com.au/howtoguides or contact us through social media as our team is ready to provide guidance

Locate us

Notice to customers 

As part of the support we are providing to customers affected by the coronavirus pandemic, we are moving some of our branch staff to our Australian-based call centres and online teams to help meet the demand from people seeking financial assistance.  

Since the pandemic was declared in early March, we have received more than one million calls and online requests for help. In particular, calls to our hardship line have increased by 800 per cent compared to the period before the pandemic.

Over the same period, visits by customers to bank branches have fallen more than 50 per cent in some branches as people follow social distancing and lockdown requirements. Transaction volumes in branch have dropped significantly as a result while there has been a large increase in customers doing their banking online through NetBank and the CommBank app.

As a result we are stepping up our support for customers by planning to reassign from Thursday 7 May about 500 branch staff to our call centres and online operations. This means we will temporarily close a number of branches across the country, primarily in metro areas. To minimise inconvenience for branch customers, the vast majority of the temporary closures will occur at branches where another branch is operating normally within 5 kilometres. Our ATMs at temporarily-closed branches will continue to operate as normal. Customers will also be able to use our Bank@Post service at Australia Post offices to do day-to-day transactional banking.