Our branches

Our operations have temporarily changed. Some of our branch employees will join our call centres to assist with the high volume of requests for assistance as our customers choose to do their banking online and over the phone. This means from Thursday 7 May we are temporarily closing some of our branches for at least six months. However, the majority of our network remains open to support you. Our branches now close at 4pm Monday to Friday, and our weekend trading branches will close on Saturdays and Sundays. We want you to know that as an essential service, we will continue to provide you with the banking services you need and are focused on:

  • Keeping our branches open where it is safe for our customers and staff to do so
  • If you do need to visit one of our branches we encourage you to check our locate us tool prior to visiting
  • Please only visit a branch if you are well, and be sure to follow the Government’s social distancing guidelines of 1.5 metres
  • If you are unwell, or in self-isolation, please do not come in to a branch. Contact your local branch, or your nearest alternative branch if your local branch has closed, or call 13 22 21 to discuss how we can support you
  • As always, you can access your everyday banking 24/7 through NetBank, the CommBank app or CommBiz. If you need help with any of our digital services, please visit commbank.com.au/howtoguides or contact us through social media as our team is ready to provide guidance

Locate us

Notice to customers 

As part of the support we are providing to customers affected by the coronavirus pandemic, we are moving some of our branch staff to our Australian-based call centres and online teams to help meet the demand from people seeking financial assistance.  

Since the pandemic was declared in early March, we have received more than one million calls and online requests for help. In particular, calls to our hardship line have increased by 800 per cent compared to the period before the pandemic.

Over the same period, visits by customers to bank branches have fallen more than 50 per cent in some branches as people follow social distancing and lockdown requirements. Transaction volumes in branch have dropped significantly as a result while there has been a large increase in customers doing their banking online through NetBank and the CommBank app.

As a result we are stepping up our support for customers by planning to reassign from Thursday 7 May about 500 branch staff to our call centres and online operations. This means we will temporarily close a number of branches across the country, primarily in metro areas. To minimise inconvenience for branch customers, the vast majority of the temporary closures will occur at branches where another branch is operating normally within 5 kilometres. Our ATMs at temporarily-closed branches will continue to operate as normal. Customers will also be able to use our Bank@Post service at Australia Post offices to do day-to-day transactional banking.