Saturday 25 October 2025 4:30pm
An EFTPOS issue affecting multiple banks has impacted some customers who recently added a debit card to their digital wallet. We’re contacting impacted customers directly to offer them support.
Physical debit cards, online transactions and credit cards are not affected.
We thank customers for their patience as we work with EFTPOS to resolve the issue. Customers can message us via the CommBank app for further support.
Monday 27 October - Tuesday 28 October 2025
The 'Your complaints' homepage in the CommBank app and in NetBank will not be available between 8:00pm Monday 27 October - 12:00am AEDT Tuesday 28 October 2025.
Please plan ahead for your banking.
We apologise for any inconvenience. Thank you for your patience.
On public holidays, our branches and contact centres may be closed or have limited operating hours.
You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.
