CBA delivers improved financial outcomes through continued focus on customers

The result demonstrates continued focus on supporting customers, investing in communities, and providing strength and stability for the broader economy. 

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Matt Comyn

Full year 2023 results

Results at a glance

  • Delivering for shareholders

    The final dividend is $2.40 per share, delivering a total dividend for FY23 of $4.50 per share fully franked – an increase of 17 per cent on the previous year. This represents a payout ratio of 74 percent of the bank’s cash earnings. The final dividend is expected to be paid to shareholders on or around 28 September 2023.

  • Contributing to Australia

    As Australia’s largest home lender, we’ve funded $149 billion in new lending during FY23. We’re helping Australia’s businesses by providing $35 billion in new business lending in FY23. As Australia’s leading bank for savings, we hold over 25 per cent of all household deposits.

  • Balance sheet strength

    The Common Equity Tier 1 (CET1) capital ratio was 12.2 per cent at 30 June 2023, representing approximately $9 billion in excess of minimum capital requirements. 

  • Deposit funding

    The bank continues to satisfy a significant portion of its funding requirements from customer deposits, which account for 75 per cent of total funding (74 per cent in FY22). Customer deposits are considered the most stable source of funding.

Supporting our customers through rising costs of living

Recognising that the rising cost of living is impacting all our customers and many are feeling under pressure, CommBank has increased the support offered to Australians, including a range of tools, tips and financial assistance. This is helping customers save on everyday expenses.

Amongst these is Benefits finder, a tool that uses artificial intelligence to help retail and business customers to find grants, rebates and concessions they may be entitled to. Since inception Benefits finder has connected customers to $1 billion in unclaimed benefits.

Three million customers have engaged with our money management tools like Spend Tracker, to easily view and categorise spending, or Bill Sense, which predicts upcoming bills.

We also have a range of partner discounts and deals. For example, last October we began offering retail and business customers discounted 4G and 5G mobile SIM plans through our partner, telecom provider More – helping to take the pressure off a key living expense.

To find out more, visit:

Extended business banking leadership

Following a period of expansion of the Group’s business bank, one in four small and medium-size enterprises now counts CBA as their main financial institution . This is helping to create a strong business sector than supports jobs and fuels the economy.

The bank also leads amongst its business banking peers in the Net Promoter Score (NPS) rankings whereby customers are most likely to recommend CommBank to others.

That comes as the business bank has extended its leadership through strong customer relationships and continuous innovation. The latter includes making it easier for customers to switch between their business and personal accounts in the latest version of the CommBank app.

Other highlights during the last financial year include:

  • 1 million business transaction accounts
  • $35 billion in new business lending
  • 33,000 new merchant facilities provided
  • 60 per cent of small business loans processed digitally through BizExpress
Small business owner

Reimagining banking as more of our customers go digital

Throughout FY23, we continued to deliver on our strategy of global best digital experiences and technology. A major milestone was the launch of the fifth version of our award-winning CommBank app, which delivered increased personalisation and features including enhanced search and quick links; integration with CommSec; and seamless switching between customers’ personal and business accounts.

More digital milestones in FY23:

  • The number of digitally active customers (those who have logged into a core digital banking asset such as NetBank or the CommBank app at least once) increased to 8.7 million in June 2023, up from 8 million a year prior
  • On average, each active customer logs in 39.1 times every month
  • The CommBank app now has 7.8 million active customers, up from 6.9 million in June 2022, and an industry-leading Net Promoter Score of 26.2

Combating scams and protecting our customers

Throughout FY23, $750 million was spent and invested in protecting customers from scams, fraud and financial crime. We protected more than $200 million for customers through our scams prevention and detection program. Steps to keep our customers safe included:

  • Contacting 9.5 million customers for scam avoidance
  • Launching NameCheck, an Australian banking first that’s helping to reduce mistaken payments and has provided additional notification for more than 16 million payment transactions; and CallerCheck, which provides over 300,000 customers every month with the confidence the call they are receiving from CommBank is legitimate
  • Joining forces with Telstra to announce a new pilot designed to help protect their customers from phone scams
  • Introducing 24-hour holds on certain payments to cryptocurrency exchanges, to help protect customers from significant risks
  • Educating Australians on how to recognise and prevent a scam in our eight-part podcast Anatomy of a Scam, hosted by journalist Deborah Knight

To learn more about how we’re protecting customers, visit:

Our 2023 Climate Report

Commonwealth Bank’s second Climate Report outlines progress against its roadmap.

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Wind farm

FY23 photos for media

Photo credit: Nic Long for Commonwealth Bank

Matt Comyn

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Matt Comyn, CEO (landscape)

Matt Comyn

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Matt Comyn, CEO (portrait)

Matt Comyn

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Matt Comyn, CEO (portrait)

Alan Docherty

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Alan Docherty, Chief Financial Officer (landscape)

Alan Docherty and Matt Comyn

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Alan Docherty, Chief Financial Officer, and Matt Comyn, CEO (landscape)