Help & support
More is an Australian-owned, forward-thinking company that specialises in nbn® and mobile plans.
Partly owned by CommBank, More will be integrated into the CommBank app over time, enabling you to view and manage your nbn® and mobile plans.
CommBank has an ownership interest in More. More and CommBank have entered into a strategic alliance agreement. You should read More’s customer policies before making any decision about their service.
Offer of three months free mobile plan fees is for new More mobile customers who complete the sign up by 29/02/24 and use a CommBank debit or credit card at checkout and as your online bill payment method. If you have any active More mobile services or have previously held a More mobile service, you are ineligible for this offer. This offer is a once-off discount applied on a monthly basis over a period of three months. The three months is a promotional period and commences from the day that your mobile service is activated. After the promotional period the cost of your plan will revert to the Recommended Retail Price (RRP) current at that time, subject to an ongoing monthly discount of 10% off RRP of your plan as long as you use an eligible CommBank online bill payment method. Alternatively, after checkout you may change your online bill payment method to a direct debit from a CommBank account and remain eligible for this offer. If you change your online bill payment method to an ineligible payment method during the three months free plan fees, you'll forfeit the discount for any months that you pay with an ineligible payment method. Access to the offer will be revoked with effect from the month in which you change to an ineligible payment method with the cost of your plan reverting to the RRP current at that time. You won’t receive an extension on the three-month promotion period for any months forfeited, but your discount will be reinstated for any remaining portion of the three months after you change back to an eligible payment method. If you change to an ineligible payment method after the first three months, you’ll forfeit the ongoing monthly discount in entirety. Once you sign up to More under this offer, you have 30 days to activate your service. Failure to activate your service within 30 days will forfeit this offer and the cost of your plan will revert to the RRP current at that time. Eligible customers who successfully activate a new mobile service under this offer can subsequently add additional mobile services to their account. Any additional mobile services added during the Offer Period will also receive the three months free plan fees and ongoing discount of 10% off the RRP, up to a maximum of five mobile services. CommBank customers are only entitled to receive a discount on a maximum of five mobile services per account. This limit applies regardless of whether any services were added under this More offer, or any other More mobile offer that has been or may become available to you. The RRP of More mobile plans are subject to change in accordance with More’s terms of service. This offer is on a no-fixed-term contract, and you're free to cancel at any time without charges. However, cancelling your service within the three-month promotional period will forfeit any remaining months of free plan fees. All discounts available with this offer apply to monthly plan fees and do not apply in relation to any handset charges or any fees in respect of additional services or usage outside of plan inclusions. If you sign up, More will be your service provider for your mobile service and will handle all technical enquiries, complaints and servicing. The provision of your mobile service will be subject to More’s standard terms of service and policies, available on the More website. CommBank reserves the right to remove this offer at any time.
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