Help & support
A CommBank Personal Loan can help you move forward when you need to buy a car, consolidate your debt, improve your home, go on a holiday, get married and much more. Before you consider a Personal Loan, ensure this is the right product for your situation.
Also, check out our tips for increasing the likelihood of getting your Personal Loan approved, and whether you meet our eligibility criteria before you start.
Applying online for a CommBank Personal Loan can be quick and easy if you have some documents on hand before starting the application, as well as preparing other documents for verification if your application is approved. This page is a helpful guide to assist you with this process. You may not need to provide all the documents listed in this guide; only those that fit your individual situation and whenever it is required for us to verify your personal, financial or security (for Secured Personal Loans only) details.
How much proof of ID you need to prepare will depend on whether you’re a new or existing CommBank customer.
If you're a new customer you'll need to provide one of the following forms of ID online:
If you don’t have any of the ID options above, you can visit your local branch with any two of the following:
If you're not a citizen or permanent resident of Australia, you'll need to provide your passport number for us to confirm your visa details.
If you're on a visa with no expiry date, you'll also need to provide us with a copy of your Grant Notice. If you don’t have this on hand, you can download your visa details from the Visa Entitlement Verification Online system (VEVO).
The following visa types are ineligible for a Commbank personal loan application:
Working holiday visas
Studying, graduate and research visas
Temporary business visas
Family & spousal visas
All other visa types
For eligible visa holders
If your application is approved and your salary is not paid into a CommBank account, we may need you to provide proof of your income.
Please have the following documents ready on hand, depending on your individual employment situation outlined below.
Note: all documents must always clearly show your full name, along with any additional requirements listed below.
Please provide us with any one of the following documents:
1. Payslips
Your two most recent payslips clearly showing employer details and net income. Depending on your pay cycle, the most recent payslip must be within the following timeframe:
2. Bank statement or transaction listing clearly showing three months' worth of salary credits. Depending on your pay cycle, your most recent salary credit must be within the following timeframe:
3. Employment letter or employment contract and PAYG payment summary, tax return OR tax assessment notice
AND
4. If you’ve started a new job in the past two months, please provide us with both of the following:
AND
Please provide us with any one of the following documents:
1. Payslips
2. Bank statement or transaction listing clearly showing three months' worth of salary credits. Depending on your pay cycle, your most recent pay must be within the following timeframe:
3. PAYG payment summary, tax return OR tax assessment notice AND payslip
AND
4. Employment letter OR employment contract AND PAYG payment summary, tax return OR tax assessment notice
AND
5. If you’ve started a new job in the past three months, please provide us with both of the following:
AND
You are only able to use self-employed income if you've been running a business for at least 12 months (across one or more ABNs). If your time in business is less than 12 months, please refer to the PAYG income section above: Full-time and part-time PAYG employees.
Please provide us with one of the following, depending on your circumstance:
We accept the following types of pensions, payments and allowances received from the government:
Please provide us with one of the following:
Please provide us with both of the following:
AND
Please provide us with one of the following:
If your rental property is new within the past three months, please provide us with both of the following:
Please provide us with one of the following:
If your application is approved and you hold debts with other financial institutions (including Buy Now, Pay Later facilities with a set credit limit), you may need to provide us with one of the following:
If you’re applying for a Secured Personal Loan, please refer to the additional documents listed below depending on your situation. Keep in mind, we’ll only fund your loan once the policy coverage has commenced.
Please provide us with both of the following:
Please provide us with all of the following:
Please provide us with both of the following:
If your application is for a energy-efficient purchase (including electric/hybrid car, solar panels, batteries or other eligible renewable products):
Please provide us with a tax invoice or quote, in your name, from your retailer and/or installer (on a company letterhead) showing:
If you’re buying an electric or hybrid car privately
Energy-efficient product eligibility
If your application is for medical education purposes:
Please provide us with an enrolment document or tax invoice (on a college/institution letterhead) showing:
We may use information you provide to get to know you better and assess applications you send to us. If you apply, we’ll check your credit history. Our Privacy Policy tells you how we use your information, what credit reporting bodies we use and how to access your credit information. Use the link to read the policy or ask us to send you a copy.
In addition, we reserve the right to request for additional documents beyond what is listed on this page for the purposes of verification only.