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FAQ

Deceased estate

Topic

Question

Response

Bank and Legal Requirements

What happens if the Deceased did not have a Will?

It is recommended that you seek independent legal advice.

Bank and Legal Requirements

I do not wish to provide a copy of the Will. Can I just provide the front page that shows who the Executor is?

Requirements vary between estates, and each case is assessed separately. To discuss your individual circumstances, please contact the Deceased Estates Hotline on 1800 686 153. Alternatively, you may seek independent legal advice.

Bank and Legal Requirements

I filled out the Deceased Customer Notification form, why do I have to fill these other forms?

The forms provide different information to assist in assessing the estate.
 

Bank and Legal Requirements

I am one of multiple executors named on the Will – why have you sent the forms for completion to the other executors?

The Bank needs the written agreement of all named executors.

Bank and Legal Requirements

I am the executor of the estate making a claim. Why do I have to give details of relatives already deceased? Why is this relevant?

Our forms provide information to assist the Bank in determining who the entitled claimants to the estate are.
 

Bank and Legal Requirements

Why can’t I have the money held in the deceased's accounts?

Requirements vary between estates, and each case is assessed separately. To discuss your individual circumstances, please contact the Deceased Estates Hotline on 1800 686 153. Alternatively, you may seek independent legal advice.

Bank and Legal Requirements

Why is all this paperwork required? 

The Bank is responsible for ensuring we release any money from the accounts in accordance to the law. If you need any assistance completing the paperwork, please contact our Deceased Estates Hotline on 1800 686 153

Bank and Legal Requirements

Why do you require De-facto Statutory Declarations?

We are required to establish the identity and entitlement of each person making a claim.

Bank and Legal Requirements

Why was my request for waiver declined?

Requirements vary between estates, and each case is assessed separately. To discuss your individual circumstances, please contact the Deceased Estates Hotline on 1800 686 153. Alternatively, you may seek independent legal advice.

Bank and Legal Requirements

Can a Power of Attorney still be used after date of death?

No. A Power of Attorney is a formal document where a person (the Principal or Donor) authorises another person (the Attorney or Donee) to represent them or act on their behalf. The Power of Attorney ceases upon the death of the Principal/Donor.

Bank and Legal Requirements

Is the medical certificate, listing the cause of death, sufficient to commence finalising the deceased's accounts held with the Bank?

No. The full Death Certificate contains additional information, which is required by the Bank. 

Bank and Legal Requirements

I sent all the information to your area. Why are other Bank departments asking for copies of the same documents?

Although different areas of the Bank may have different requirements, you should only be required to provide documentation and information once. If you have been asked for the same information, please advise us (contact Deceased Estates Hotline on 1800 686 153), and we will provide the other departments with the information.

Bank and Legal Requirements

What do I need to do to close the accounts held by the deceased?

Notify the Bank that the customer is deceased, and the Deceased Estates team will advise of any additional requirements to finalise accounts.

Bank and Legal Requirements

What (or who) is a Signatory to an account?

A person who is authorised to provide instructions and sign for actions on an account. 

Bank Letters

The account balance you have provided in your letter is wrong. What happened to the other funds that were in the account as at the date of death?

It is possible outstanding debits or automatic payments may have been processed. 

Bank Letters

I have questions about the letter I've received. Who can help?

We're here to help. Please contact the Deceased Estates Hotline on 1800 686 153, who will go through the letter with you.

Cheque Deposits

I have cheques made payable to the Estate. Can I still deposit them into the account in the deceased's name? 

Cheque payments after the date of death should be made payable to the Estate, and deposited through an appropriate estate account (they should not be put in the deceased's account – as the customer is no longer able to bank them).  

Closing Accounts

Can I close the account/s held by the deceased at the branch?

Each case is different. Please contact our Deceased Estates hotline on 1800 686 153, for more information.

Credit Card

Why have you stopped my Credit Card? 

The deceased customer was the primary card holder and therefore responsible for the card account. As they've passed away, the card account is stopped. If you'd like a new card, you will need to apply for a credit card in your own name.

Estate Debts and Bills

Can I get reimbursement for a funeral expense?

Yes, if you are the person who paid the funeral expense, and there are funds available in the deceased's accounts. You will need to bring the original receipt to the branch in order to arrange the reimbursement.

Estate Debts and Bills

I don’t have any money to pay the deceased's debts owing to the Bank. What can I do? 

Unless you are a joint account holder or guarantor, you will not be responsible for the debts of the deceased's estate. 

Estate Debts and Bills

What happens if the estate is insolvent (has more debts than assets/funds) ?

If the estate is insolvent, the Executor/Administrator of the estate, or the Next of Kin, should contact the Deceased Estates hotline for further information. Seeking independent legal advice is also recommended.

Estate Debts and Bills

I have bills that need to be paid and the Bank has declined to arrange payment. Why can’t I have them paid. 

There are various reasons for payment requests to be declined. To discuss your individual circumstances, please contact the Deceased Estates hotline on 1800 686 153. Alternatively, you may seek independent legal advice.

Estate Debts and Bills

I have bills to pay for the deceased. Can I arrange with the Bank for these to be paid from the deceased's account?

Usually only accounts or bills incurred by the deceased prior to their death will be considered for payment, apart from funeral expenses and the like. An 'Authority to Release Assets' form is required to enable payment requests to be considered, and arranged, by the Bank.

Estate Debts and Bills

What do I do about the home loan?

Please contact the branch where the home loan was originally opened. If you aren't sure which branch this is, contact the Deceased Estates Hotline on 1800 686 153.

Estate Debts and Bills

Who is liable for the deceased's credit card debt?

If the deceased was the primary cardholder, then their Estate is liable for the debt. 

Estate Debts and Bills

Why can’t the joint lending accounts be changed to my sole name?

The Bank considers this change in circumstances as requiring a new loan, which must be assessed according to the Bank's usual procedures.

Estate Debts and Bills

Why doesn’t the Bank just write off the Credit Card debts when the cardholder is deceased?

Until the outstanding amount is repaid, there is still a debt owing to the Bank.

Estate of the Late Accounts

Do I have to open an 'Estate of the Late' account to distribute funds from the estate?

The Bank does not require an 'Estate of the Late' account to release funds. This is a matter for the Executor/Administrator or legal representative to determine.

Estate of the Late Accounts

How do I go about opening an account for the estate? 

Your nearest branch can guide you through the process of opening up an account for the estate.  

Estate of the Late Accounts

>What type of account needs to be opened for the estate?

Any non personal account can be opened, and it is the choice of the executor/administrator.

Estate of the Late Accounts

How does an ‘Estate of the Late’ Account work?

The account works like a normal transactional account. 

Fees

In finalising the estate, are there fees payable for bank cheques?

Generally no (fees may apply where large numbers of cheques are requested) 

Fees

If I withdraw a term deposit in the name of the deceased before the maturity date, will I be charged a 'pre-payment' cost?

No, there is no cost for the prepayment of a term deposit for a deceased customer. 

Finding Information

Where can I find information, and the relevant forms, in relation to the death of a customer?

There are a number of ways you can find information: 
*Your nearest branch can provide both information and forms;
*Contact the Deceased Estates Hotline on 1800 686 153 for information, or a brochure and forms can be mailed to you.

Form help

Who can certify documents?

Each state is different. Contact the Law Society in your state for further information.

Form help

Who can witness Statutory Declarations?

Each state is different. Contact the Law Society in your state for further information.

Form help

Which forms do I need to complete, and how do I fill them in?

Contact the Deceased Estates Hotline on 1800 686 153 for assistance, as each case is different. They can advise which forms you'll need to complete, and the forms have completion instructions on them to make it easier. 

Form help

How do I complete the paperwork you have sent me?

We're here to help. Please contact the Deceased Estates Hotline on 1800 686 153, who will go through the documents with you.

Funds from the Estate

Will I only get the balance of the deceased's account/s as at the date of their death?

Upon the finalisation of an estate, the Bank will pay all funds held in an account at the time of finalisation, plus accrued but unpaid interest, less any applicable fees.

Probate

Why do I need to get Probate?

Requirements vary between estates, and each case is assessed separately. To discuss your individual circumstances, please contact the Deceased Estates Hotline on 1800 686 153. Alternatively, you may seek independent legal advice.

Probate

The estate has accounts held across multiple states in Australia. Is the Probate issued in one state enough to close all accounts with the CBA?

Probate requirements vary between estates. Your legal representative can assist and advise in this regard.
 

Probate

Why do I have to provide all these documents to waive Probate?

To ensure due diligence in handling the estate, and to protect the Bank without the Probate process being applied.

Probate / Letters of Administration

Why can’t you waive the Grant of Probate / Letters of Administration?

Requirements vary between estates, and each case is assessed separately.
For assistance with your individual situation, contact the Deceased Estates Hotline on 1800 686 153.

Signatures

Why do I need to have my signature verified again?

You shouldn't need to have your signature verified again. If your signature has previously been verified, simply provide us with one of your CBA account numbers to confirm.
NOTE: if your signature has previously been verified, the Deceased Estates team will cross out that requirement on any form they send.

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