I have recently suffered the loss of a family member or a friend. What do I do now?
We are here to help. Please notify us either in person or by writing to us at PO Box 334 Silverwater NSW 2128 with the original or certified copies of the Death Certificate and Will (if applicable) and your photo ID if you are not already a CommBank customer.
What if there is no Will?
In these cases, you will need to provide a Letter of Administration (granted by the Supreme Court), in lieu of a Will.
What is an acceptable form of Proof of Death?
The original Death Certificate is the only acceptable form of Proof of Death. Unfortunately other documents such as Medical Certificates do not have all the information we require.
I paid the funeral bills. Can I get reimbursed by the Estate?
Yes, if you are the person who paid the funeral expense and there are funds available in the deceased's accounts. You will need to bring the original receipt to the branch in order to arrange the reimbursement.
What happens to bank accounts?
All sole accounts held by the deceased person will be stopped.
Any credit card/s held by the deceased person will be stopped. If you are an additional card holder, and need to have access to a credit card, you will need to apply for a new credit card in your own name.
Joint accounts can continue to be operated without change; alternatively the account title can be amended to the joint holder's name.
Joint home loans
Joint home loans are handled by our Customer Assist Team. The joint account holder will be contacted by the responsible team. Alternatively, the joint account holder may contact the team directly on 1300 720 817 Option 4.
Joint personal loans
The account is to be maintained by the joint account holder as part of the contract agreement. If you have any questions, please feel free to contact your nearest CommBank Branch or call us on 13 2221.