Help us improve our website by completing a quick survey. Start survey now

You’ll need to update your browser so you can continue to log on to your online banking from 28th February. Update now.



For further information you can visit your nearest CommBank branch or speak with one of our specialists on 1800 686 153 between 8:30am and 5:00pm, Monday to Friday (Sydney time).

There are also a range of services outside of CommBank that may be able to provide you with helpful information, advice and guidance as to where to go to locate important documents including a Death Certificate.

Australian Centre for Grief and Bereavement
A not for profit organisation established to provide a range of education, counselling,  research and clinical services for those working in and affected by experiences of grief and bereavement.

Freecall Australia wide: 1800 642 066

Australian Taxation Office (ATO)
The ATO outlines the tax responsibilities associated with deceased estates. If you are the executor of a deceased estate, you may need to lodge a final tax return on behalf of the deceased person.

Phone: 13 28 65

Birth, deaths and marriages registry
It is the responsibility of the state and territory governments in Australia to provide Death Certificates.

Find details for the birth, death and marriages registry in your state or territory.

Centrelink, an organisation provided by the Federal Government, can provide insight into areas such as where to obtain a Death Certificate and organising a funeral.

Phone: 132 300

Legal associations in your state

Professional legal associations in your state will be able to help you find a lawyer or solicitor who can provide legal advice in regards to the deceased estate if required.

The Law Society of New South Wales
Phone: 02 9926 0333

Law Institute of Victoria
Phone: 03 9607 9311

The Law Society of South Australia
Phone: 08 8229 0200

The Law Society of Western Australia
Phone: 08 9324 8600

The Law Society Northern Territory
Phone: 08 8981 5104

The Queensland Law Society
Phone: 1300 367 757

The Law Society of Tasmania
Phone: 03 6234 4133