Report a scam payment sent to a CommBank or Bankwest account

Notice: To help us review this, we’ll need you to complete the “Report a Scam Payment Sent to a CommBank or Bankwest Account” web form.

To manage and address your report we need to collect your personal information including name, contact details, details of the relevant transaction including sending and receiving account and whether you have previously reported the transaction. We may also need to disclose your personal information to Other Financial Institutions or organisations involved in the report as part of the review process. The information you provide to us may be used to help detect, investigate, or prevent fraud and scam related activity.

If you provide us with any sensitive personal information such as information about your health or personal circumstances, you consent to us collecting it. If you do not consent to having this information captured, please do not provide these details in your report.

Where you are a third-party representative authorised to provide personal information on behalf of another individual, it is expected you will inform that individual of the purposes for which we have collected and how we will handle their personal information as described in this document and our Group Privacy Statement.

For more information about how the Commonwealth Bank and Bankwest collects and handles your information, please read our Group Privacy Statement.

Required Fields *

Account Holder

First name

Surname

Full address

Preferred contact number

Email address

If you have a valid email, please provide the email.

If you are completing this form on behalf of the account holder, please provide your contact details.

First name

Last name

Full address

Preferred contact number

Email address

Transaction 1

If you do not provide the information requested in the form, we may not be able to act on your report and take steps to investigate the matter.

Sender BSB

Sender Account Number

CBA or Bankwest BSB

CBA or Bankwest Account Number

or PayID (if applicable)

Transaction date

Amount

If your report relates to multiple transactions, you must provide the sender BSB, sender account number, recipient BSB, recipient account number, transaction date and amount for each transaction. Please ensure all transaction details are accurate to assist us in reviewing your report.

Transaction 2

If you do not provide the information requested in the form, we may not be able to act on your report and take steps to investigate the matter.

Sender BSB

Sender Account Number

CBA or Bankwest BSB

CBA or Bankwest Account Number

or PayID (if applicable)

Transaction date

Amount

Transaction 3

If you do not provide the information requested in the form, we may not be able to act on your report and take steps to investigate the matter.

Sender BSB

Sender Account Number

CBA or Bankwest BSB

CBA or Bankwest Account Number

or PayID (if applicable)

Transaction date

Amount

If you have already reported this matter to your bank, please provide the details below (if available).

Providing this information will assist us in reviewing your report.

Dispute ID

The reference or case number your bank gave you when you reported the scam payment.

References

Any additional reference number provided by your bank in relation to the scam payment you are reporting.

How do I report a scam?

CommBank customers can report a scam here

Bankwest customers can report a scam here.