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If you need to make a CreditCard Plus claim, please call 13 3982 (8am and 5pm, Sydney time, Monday to Friday) as soon as possible. CreditCard Plus can help pay your credit card balance in the event of unforeseen circumstances, including involuntary unemployment, temporary disablement, permanent disablement, terminal illness and death.

Where possible, your claim will be processed over the phone. Otherwise, the claims team will send you a claim form and a letter outlining the supporting evidence required to assess your claim.

You need to complete the claim form and return it, along with supporting evidence of your claim and your age.

For disablement and terminal illness claims, evidence from a medical practitioner is required and where necessary, this might need to be supported by our Chief Medical Officer.

You’ll need to provide all medical information and any other evidence at your expense, unless you’re asked to undergo a medical or any other assessments.

Access to your medical records and any other information needed to assess your claim may be necessary. This is to independently verify the existence and extent of an illness, injury or other event. Your privacy is important. To find out why this information is needed and how your privacy is protected, see page 13 of the CreditCard Plus Product Disclosure Statement.

Your claim will be paid as soon as possible after all the necessary documents have been received and the validity of your claim has been assessed.

If your claim is paid, payments will be credited to your credit card account and any cash assistance benefit will be paid directly to you, or your estate.

Important information

This advice has been prepared without considering your objectives, financial situation or needs. Before acting on the advice, please consider its appropriateness to your circumstances. This information is provided by CMLA and where we refer to ‘we’ and ‘our’, we mean CMLA.

CreditCard Plus is issued by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA) and is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. A Product Disclosure Statement (PDS) for CreditCard Plus is available online, from any Commonwealth Bank branch or by calling 13 3982 and should be considered in making any decision about CreditCard Plus. You can also download a Financial Services Guide (FSG).