This page includes important questions we will ask when you make a Home Loan Protection claim.
Things you should know:
Our claims team is available to answer your questions on 13 3982 between 8am and 5pm, Monday to Friday (Sydney time).
Here are some of the questions we'll ask if you make an unemployment claim. If you answer "yes" to all of these questions then you may be eligible.
You can find out more about our definition of "unemployed", waiting periods and exclusions in the Home Loan Protection Product Disclosure Statement or the Personal Loan Protection Product Disclosure Statement.
Here are some of the questions we'll ask if you make a disablement claim. If you answer "yes" to all of these questions then you may be eligible.
You can find out more about our definition of "disabled", waiting periods, and exclusions in the Home Loan Protection Product Disclosure Statement or the Personal Loan Protection Product Disclosure Statement.
Here are some of the questions we'll ask if you make a trauma claim. If you answer "yes" to all of these questions then you may be eligible.
Trauma cover conditions are:
Trauma conditions have specific meanings and a benefit is only payable if you meet the precise meaning of the definition set out in the Home Loan Protection Product Disclosure Statement, Personal Loan Protection Product Disclosure Statement and the Loan Protection Medical Definitions Reference Guide.
Here are some of the questions we'll ask if you make a terminal illness or death claim. If you answer "yes" to all of these questions then you may be eligible.
You can find out more about our definition of "terminal illness", waiting periods and exclusions in the Home Loan Protection Product Disclosure Statement or the Personal Loan Protection Product Disclosure Statement.
To find out more about making a Loan Protection claim, call 13 3982 between 8am and 5pm, Monday to Friday (Sydney time).
Loan Protection is issued by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA) and is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. All claims are administered by CMLA. When reference is made to “us” or “we”, this means CMLA. The Home Loan Protection Product Disclosure Statement (PDS) and the Personal Loan Protection PDS are available online, from any Commonwealth Bank branch or by calling 13 3982 and should be considered in making any decision about Loan Protection.