Here's what you should know:

  • There is no evidence that any customer information was compromised
  • In May 2016 we were unable to confirm the scheduled destruction of two magnetic tapes used to print bank statements. These tapes contained information including customer names, addresses, account numbers and transaction details
  • They did not contain passwords, PIN numbers, or other data which could enable account fraud
  • We deployed enhanced reporting and ongoing monitoring of customer accounts to ensure customers were protected. These protections are still in place today
  • This was not cyber-related and there has been no compromise of CommBank’s technology platforms, systems, services, apps or websites
  • CommBank offers you a 100% security guarantee against fraud for all your accounts, where you are not at fault. We cover any loss should someone make an unauthorised transaction

Here's what you can do:

A message from acting Group Executive, Retail Banking Services, Angus Sullivan 

Hi everyone,

I want to share some information with you about an incident that happened in 2016.

I want to reassure you that there's no evidence that any customer records have been compromised.

Please watch this video for more information about what occurred, how CommBank responded, and what our customers need to know about the privacy of their data.