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Research highlights the value of “beneficial friction” in AI-enabled workflows

As AI becomes part of everyday work, leading AI researchers say the challenge isn’t just how quickly organisations can use it, but how carefully it’s designed around people.

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Renée Richardson Gosline, Senior Lecturer at MIT Sloan School of Management and Professor Mary-Anne Williams, who was appointed as CommBank’s Chief AI Scientist in May

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Australia already grows enough feedstock to produce more jet fuel than it currently uses but most of it is exported.

Australians over 65 are not less able to spot scams, but may be less likely to seek a second opinion when something feels wrong.

In Ballarat, Springhill Farm has spent more than 40 years growing from a family farm into one of Australia's leading food manufacturers. 

Latest news

Markets

Wall Street ends mixed as investors await tech earnings

Traders on Wall Street are pricing in a 29 per cent chance of a Federal Reserve rate hike this week.
29 July 2026
Community

Seeing the unseen: protecting older customers from financial abuse

In a keynote address to the 2026 Australian Elder Abuse Conference, CommBank Head of Customer Vulnerability Caroline Wall outlined why financial ab...
29 July 2026
Economy

Cheaper fuel cools inflation, but power bills still bite

CommBank economists say June’s Consumer Price Index shows inflation is easing, giving the RBA room to keep rates on hold.
29 July 2026
Markets

Shares bounce as RBA speech sparks rate outlook reprice

The benchmark S&P/ASX200 has improved in five of the past six sessions.
28 July 2026
Agribusiness

The potential fuel security fix growing in Australia's paddocks

Australia already grows enough crops and collects enough waste to produce more jet fuel than it currently uses, according to GrainCorp. The challen...
24 July 2026
Economy

Aussie shares post worst day in a month as oil soars

Mining stocks have dragged on the local stock exchange as geopolitical conflicts continue to drive energy prices higher, darkening the global growt...
24 July 2026

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Spotlight:
electrification

Find out more about how electrification is affecting everyday Australians as it reshapes our homes, transport and economy.

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A group of young people with their phones. Credit: Adobe Stock

Featured stories

CommBank appoints Howatson+Company

‘We try to think out loud’: OpenAI’s Sam Altman on closing the AI adoption gap

Artificial intelligence
OpenAI CEO Sam Altman says AI technology is advancing faster than we’ve been able to absorb it, making transparency, trust and agility critical to closing the gap.

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House for sale sign

Have EVs reached a tipping point in Australia? Here’s 8 things you need to know 

Electrification
The growing popularity of electric vehicles in Australia has hit overdrive in 2026, and the car market is undergoing significant changes. Here’s eight key questions answered to get you up to speed, even if you aren’t a car person. 

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ATO booklet

What is capital gains tax and what are the latest changes?

Economy
Updated | Capital gains tax (CGT) is back in the news again. What is it, where did it come from, what changed in the 2026-27 federal budget and what has the government announced since?

 

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Journalists and members of the media can contact the CBA Media team by calling 02 9595 3219 or email us via [email protected]. For all other enquiries, here's how to get in touch.

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