Executive General Manager
Customer Service Network
Mark has 30 years’ experience in banking, across business banking, lending and retail. He has held senior leadership roles with CommBank teams across Australia since 2001. As Executive General Manager of the Customer Service Network since 2018, Mark is focused on supporting a high-performance, inclusive culture committed to continuous improvement for our people and our customers. Leading the Bank’s extensive branch network, school banking, premier and mobile banking teams, and the Commonwealth Private business, Mark has overseen a time of significant change in the retail business towards creating a better, simpler bank, underpinned by an intense customer focus, proactive risk culture, and investment in our people and market-leading technology. From 2007 to 2018, Mark held positions as Regional General Manager for teams in South Australia, Northern Territory and Western Australia, Sydney and Melbourne, overseeing teams responsible for the largest markets in Australia during times of international financial crisis, while maintaining high customer satisfaction and performance.
Mark is a Fellow of the Financial Services Institute of Australia, and holds professional qualifications in accounting and financial services management.