Changes to over-the-counter cash deposit & transactions

From 11 March 2022*, we may ask you or anyone else making an in-branch cash deposit into your account to verify their identity before we accept the cash deposit or transaction at our CommBank branches.

*(These changes took effect in the ACT on 17 January 2022.)

How we verify someone’s identity depends on whether they’re a CommBank customer

• CommBank customers making a cash deposit over the counter may be identified via signature or valid ID
• Non-CommBank customers making a cash deposit over the counter may be identified via valid ID

A valid identification document includes:

• Driver licence issued in Australia or New Zealand
• Australian passport
• Australian Government-issued proof of age card
• Australian State Government-issued Proof of Age Card
• NSW Photo Card
• WA Photo Card
• International passport or travel document
• National identity card
• Australian State or Territory Firearms license
• Australian birth certificate or birth extract
• International birth certificate
• Citizenship certificate
• Pension card or health care card
• Australian issued driver licence without a photo

Valid ID for children under 18 years includes:

•  Australian birth certificate or birth extract
• International birth certificate
• Citizenship certificate

Keep your ID handy if you’re planning to visit a branch to make a cash deposit. Check that anyone else planning to make an in-branch cash deposit into your account has theirs handy too.

If you have any questions or need help, please ask one of our branch staff. 

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