Changes to over-the-counter cash deposit & transactions

We may ask you or anyone else making an in-branch cash deposit into your account to verify their identity before we accept the cash deposit or transaction at our CommBank branches.

How we verify someone’s identity depends on whether they’re a CommBank customer:

• CommBank customers making a cash deposit over the counter may be identified via CustomerCheck, signature or valid ID
• Non-CommBank customers making a cash deposit over the counter into a business or non-personal account may now be required to have a KYC-verified CommBank profile and Customer ID Number (CID). Creating a profile and CID with CommBank does not require you to hold any products or services with the Commonwealth Bank. You can create a profile via the CommBank app:
  
  
  • Download the CommBank app and click ‘Sign up to CommBank’. This is the quickest and easiest way to have a full identified profile created; it only takes about 10 minutes! You’ll simply need your physical Australian driver licence or your passport (Australian or foreign). If you’re under 18 and don’t have a driver licence or passport, you can use your Australian Birth Certificate or Medicare card.
  • If you don’t have a physical Australian driver licence or passport, visit a branch with other valid identification (view acceptable identification documents).

Keep your mobile phone with the CommBank app, and your ID handy if you’re planning to visit a branch to make a cash deposit and/or transactions. Check that anyone else planning to make an in-branch cash deposit into your account has theirs handy too.

If you have any questions or need help, please ask one of our branch staff. 

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