From 17 January 2022, we’re changing the way we accept cash deposits or cash transactions which may require depositors to verify their identity at our CommBank branches before the deposit or transaction will be accepted.
We’re gradually rolling out these changes, starting with our branches in Canberra and the surrounding areas.
If you make a cash deposit or cash transaction at one of our branches, you may be verified in one of the following ways:
- CBA customers making a cash deposit over the counter may be identified by signature or with valid identification
- Non-CBA customers making a cash deposit over the counter may require valid identification
A valid identification document includes:
- Driver licence issued in Australia or New Zealand
- Australian passport
- Australian proof of age card
- Proof of Age Card
- NSW Photo Card
- WA Photo Card
- International passport or travel document
- National identity card
- Australian State or Territory Firearms license
- Australian birth certificate or birth extract
- International birth certificate
- Citizenship certificate
- Pension card or health care card
- Australian issued driver licence without a photo
Identification for children under 18 years includes:
- Australian birth certificate or birth extract
- International birth certificate
- Citizenship certificate
This new process will apply to depositors who visit a CommBank branch in the Canberra and the surrounding areas from 17 January 2022. The branches include Cooma, Crookwell, Goulburn, Queanbeyan, Yass, Jindabyne, Canberra City, Manuka, Australian National University, Dickson, Woden, Fyshwick, Belconnen, Tuggeranong and Gungahlin.
If you have any questions or need help, please ask one of our branch staff.
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