Changes to over-the-counter cash deposit & transactions

We may ask you or anyone else making an in-branch cash deposit into your account to verify their identity before we accept the cash deposit or transaction at our CommBank branches.

How we verify someone’s identity depends on whether they’re a CommBank customer:

• CommBank customers making a cash deposit over the counter may be identified via CustomerCheck, signature or valid ID
• Non-CommBank customers making a cash deposit over the counter into a business account may be identified via valid ID 

A valid identification document includes:

• Driver licence issued in Australia or New Zealand
• Australian passport
• Proof of age or photo card issued in Australia
• International passport or travel document
• National identity card
• Australian State or Territory Firearms license
• Australian birth certificate or birth extract
• International birth certificate
• Citizenship certificate
• Pension card or health care card
   

Valid ID for depositors under 18 years includes:

• Australian birth certificate or birth extract
• International birth certificate
• Citizenship certificate

Keep your mobile phone with the Commbank app, and your ID handy if you’re planning to visit a branch to make a cash deposit and/or transactions. Check that anyone else planning to make an in-branch cash deposit into your account has theirs handy too.

If you have any questions or need help, please ask one of our branch staff. 

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