Help & support
We may ask you or anyone else making an in-branch cash deposit into your account to verify their identity before we accept the cash deposit or transaction at our CommBank branches.
How we verify someone’s identity depends on whether they’re a CommBank customer:
Keep your mobile phone with the Commbank app, and your ID handy if you’re planning to visit a branch to make a cash deposit and/or transactions. Check that anyone else planning to make an in-branch cash deposit into your account has theirs handy too.
If you have any questions or need help, please ask one of our branch staff.