ID for cash deposits & cash transactions

  • From 11 March 2022*, we may ask you or anyone else making an in-branch cash deposit into your account to verify their identity before we accept the cash deposit or transaction at our CommBank branches.

    *(These changes took effect in the ACT on 17 January 2022.)

    How we verify someone’s identity depends on whether they’re a CommBank customer

    • CommBank customers making a cash deposit over the counter may be identified via signature or valid ID
    • Non-CommBank customers making a cash deposit over the counter may be identified via valid ID

     

    A valid identification document includes:

    • Driver licence issued in Australia or New Zealand
    • Australian passport
    • Australian Government-issued proof of age card
    • Australian State Government-issued Proof of Age Card
    • NSW Photo Card
    • WA Photo Card
    • International passport or travel document
    • National identity card
    • Australian State or Territory Firearms license
    • Australian birth certificate or birth extract
    • International birth certificate
    • Citizenship certificate
    • Pension card or health care card
    • Australian issued driver licence without a photo

     

    Valid ID for children under 18 years includes:

    •  Australian birth certificate or birth extract
    • International birth certificate
    • Citizenship certificate

    Keep your ID handy if you’re planning to visit a branch to make a cash deposit. Check that anyone else planning to make an in-branch cash deposit into your account has theirs handy too.

    If you have any questions or need help, please ask one of our branch staff. 

     

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