Help & support
From 11 March 2022*, we may ask you or anyone else making an in-branch cash deposit into your account to verify their identity before we accept the cash deposit or transaction at our CommBank branches.
*(These changes took effect in the ACT on 17 January 2022.)
How we verify someone’s identity depends on whether they’re a CommBank customer
Keep your ID handy if you’re planning to visit a branch to make a cash deposit. Check that anyone else planning to make an in-branch cash deposit into your account has theirs handy too.
If you have any questions or need help, please ask one of our branch staff.