What is Ceba?

Ceba (see-bah) is your virtual banking assistant. A sophisticated chatbot trained to give you in-the-moment, digital support. Not to be confused with our live chat, where you have an online conversation with one of CommBank's people.

How Ceba can help you

Ceba can answer a range of day-to-day banking questions and provide you with helpful info. Ceba’s focus is to provide you with solutions to help you complete your banking tasks when you're ready to get them done.

You can ask Ceba how to help you:

  • Get a statement
  • Update contact details
  • Activate a card and set a PIN
  • Check account balances
  • Use Cardless Cash
  • Make payments

Hey Ceba

You can say hi to Ceba in NetBank or the CommBank app any time, day or night. Ceba never sleeps.

Currently Ceba understands and replies in English but we’re teaching Ceba different languages. Learning them and becoming fluent will take some time though, so be patient with Ceba.

Got a question?

Ceba lives in the chat tab in NetBank or in the Ceba icon at the top right corner on the CommBank app home screen. Ceba is ready to answer your question or point you in the right direction if you need to speak to someone.

Not replacing the human touch

As a virtual assistant, Ceba is great. Quick, helpful and there when you need. Nothing replaces the human touch though. And Ceba knows that.

Ceba will let you know when it’s better that you chat to a human – and give you the right info so you can get in touch with the right team.

Keeping your info private

Ceba lives behind your CommBank App and NetBank log on. This means that any personal info you share with Ceba remains private. And Ceba may ask you something, in order to provide you with a more personalised answer. So feel reassured that whatever you tell Ceba is always kept secure.

Discover how we keep your info safe