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Support / Messaging

Instant help from Ceba in the CommBank app

What are the benefits?

The CommBank app is your one-stop-shop for your banking and support needs:

Connect to the right help

Instant help with everyday banking enquiries, or connect to a specialist via messaging or over the phone.

One convenient place

All the help you need, and all your messages are in one convenient place.

Message us anytime

Message us anytime, our messaging specialists are available 24/7. 

Safe & secure

Your details are sent to us securely through the CommBank app, so you know you're speaking with us.

Get an instant response to your questions

  • Our virtual assistant can show you how to do everyday banking tasks, help resolve issues, or send your enquiry to a specialist via messaging 24/7.

    Simply type your question or tap on the link on your mobile device to get started:

    • “I don’t recognise a transaction on my account” – find out how to lock or cancel your card, order a new one, or dispute the transaction
    • “Find my bank statements” - let Ceba take you there
    • “Open a new transaction account” – we’ll show you how
    • “Update my mobile number” – we’ll message you when it’s done or if we need more info

The easy way to get support

Our virtual assistant will answer your questions instantly or connect you with a specialist.

How to message us

  • Get instant help from our virtual assistant, who can answer some queries or send your enquiry to a specialist 24/7.

    Here's how to Message us:

    1. Log on to the CommBank app
    2. Tap the Help  icon in the top-right corner
    3. Tap ‘Message us’ to chat to our virtual assistant
    4. Our assistant can respond to your questions, show you how to do simple banking tasks, or connect you to a specialist

    Make sure you enable push notifications for the CommBank app. If you need to be connected to a specialist, you’ll receive an app notification when they reply, so you can message back at a time that suits you. 

Your safety and security

Your messages with us are secure and encrypted to protect your information.

  • When you message us in the CommBank app, you know you’re speaking to a CommBank specialist
  • We’ll never ask you for your full account numbers, full debit or credit card numbers, card PINs, NetCode, or NetBank password (you should never share these with anyone). We may ask you for some other information to identify you when you chat with us.
  • Lost your card? Ceba can help you lock it while you look for it or if you're waiting to speak to us
  • If you think you’ve been scammed or your card has been stolen, Ceba can cancel and reissue your card, or connect you to a specialist to help 24/7.  

Don’t have the app?

We're here to help