Fast track your call to the right person using the CommBank app.
What is it?
Click to call is a simple way to call us when using the CommBank app. Just tap on the topic you need to call about from the simple menu and you’ll get connected directly to the right person– there’s no need to listen to the automated questions.
Features & benefits
Choose why you're calling
Just choose from the menu in the app to let us know what your question is about before you even call and you’ll skip the automated questions.
See the wait time
Before you call we’ll let you know how long you might need to wait on hold. If your question can be answered quickly in the app we’ll let you know that too.
Speak to the right person
As we'll know what you’re calling about, you’ll be connected to the right person to help you straight away.
Skip the security questions
Your identity is confirmed in the app, so we'll know it's you who's calling and we’ll be ready to help you as soon as you're connected
How it works
1. Log on to the CommBank app and tap the menu in the top-left corner
2. Tap 'Contact us'
3. Choose what you'd like to call us about
4. See the wait time and whether you can find the answer online