What is it?

  • Click to call is a simple way to call us when using the CommBank app. Just tap on the topic you need to call about from the simple menu and you’ll get connected directly to the right person– there’s no need to listen to the automated questions. 

Features & benefits

  • Choose why you're calling

    Just choose from the menu in the app to let us know what your question is about before you even call and you’ll skip the automated questions.

  • See the wait time

    Before you call we’ll let you know how long you might need to wait on hold. If your question can be answered quickly in the app we’ll let you know that too.

  • Speak to the right person

    As we'll know what you’re calling about, you’ll be connected to the right person to help you straight away.

  • Skip the security questions

    Your identity is confirmed in the app, so we'll know it's you who's calling and we’ll be ready to help you as soon as you're connected

How it works

1. Log on to the CommBank app and tap the menu in the top-left corner

In the top left menu, tap on 'Contact us'

2. Tap 'Contact us'

Choose an item from the list

3. Choose what you'd like to call us about

Choose to proceed with the call

4. See the wait time and whether you can find the answer online

Get the CommBank app