What's changing?

  • Currently, your credit report contains information about your repayment history for credit accounts like home loans, personal loans, personal overdrafts and personal credit cards. However, it does not contain information specifically about financial hardship arrangements.

    From 1 July 2022, information about financial hardship arrangements can also be included in a credit report for your active credit accounts. The credit report can show that a financial hardship arrangement has been entered for the credit account, although it won’t include the reason for the hardship arrangement, nor the details of the arrangement.

How credit reporting works

  • What’s a credit report?

    A credit report is a detailed record of your credit history, including the types of credit you’ve had and how you’ve repaid those debts. Your credit report includes the most recent 24 months of history of whether you have made repayments on time. This is known as your “repayment history information”, and a good history will help you to get approved when you apply for credit.

  • What’s a credit score?

    Credit reporting bodies (CRB), also known as credit bureaux, calculate a credit score to provide an indication of how likely you are to pay back the money you owe to a credit provider.

    The higher your score, the more likely you are to pay back a loan. Each CRB may use a different scoring method to calculate your credit score.  

  • Information supplied

    CCR information on all active personal credit accounts are shared with credit reporting bodies.

    The information includes:

    • The type of credit you have – e.g. home loan, credit card
    • The date the credit account was opened and the date it was closed
    • The maximum amount of credit available (the credit limit)
    • Repayment history information (RHI), which records, over a 24-month period, if account payments were made on time or not

    and, from 1 July 2022:

    • Financial hardship arrangements and whether or not you're keeping to the terms of that arrangement.

    CommBank is required to give your information to three credit reporting bodies: Equifax, Experian, and Illion.

  • Getting a copy of your report

    In Australia, everyone has the right to one free credit report every three months from each of the three main credit reporting bodies. To get a copy of your credit report, you’ll need to contact each of the bodies:

    Your credit report changes over time and the CRBs will have the most up-to-date information. 

    View a sample credit report from CreditSmart.

Understanding a Credit Report

What it means for you

  • On-time payments reflect positively on your credit report

    Your credit report will include RHI and if you made a payment on time, were late or missed a payment on a credit product. Making at least the minimum repayments on time should positively impact your credit score.

    RHI may be used to assess your application for credit products when you apply for credit. It’s more important than ever to make repayments on time.

    To avoid missing a payment, consider setting up direct debit (such as AutoPay for credit cards). This should help you to avoid missing a payment.

    Set up AutoPay

  • Your rights to access credit information

    You can access credit information a bank holds about you and request to amend any incorrect information at the time of application.

    You can also ask another credit provider to correct your credit report, but it’s usually faster for you to go directly to the CRB or credit provider that listed the information.

  • Other rights related to CCR data

    Direct marketing - Personal information in your credit report cannot be used by a credit reporting body (CRB) or a credit provider for direct marketing. But credit providers can ask credit reporting bodies to use your credit information to pre-screen you for direct marketing purposes. You can tell a credit reporting body not to do this. 

    Preventing identity fraud - If you think you've been a victim of fraud (e.g. if someone else may be using your name to apply for credit) or have transactions you don’t recognise from your CommBank account(s), you should contact us straight away. You can also inform the credit reporting body that you're a victim of fraud and not to use or give anyone your credit information.

    You can also read our Privacy Policy or visit Credit Smart for consumer education on CCR.

Late or missed payments?

  • Missed and late payments may impact your score

    Your credit report will show whether you missed or made a late payment. Repayment history information shows if you have made your repayments on time. There is a 14-day grace period on repayments. CommBank calculates grace days as calendar days, regardless of weekends or holidays. So if you’re late making a payment after the grace period, it may be recorded on your credit report.   

    How late and missed payments impact your credit score is determined by each credit reporting body. 

    Keep in mind that any payments past their due date will be charged a late fee.

  • Making the minimum monthly repayment

    If you missed a payment, it may be recorded as missed on your credit report. For a credit card, you need to make at least the minimum repayment to make sure your repayment history information shows that you’ve paid on time. 

    Your account statement will show when your repayment is due and when the payment you made was received by us. If the payment was received by us on or before the due date, the payment will be shown on your credit report as being paid on time. 

  • How long does my repayment history last?

    When assessing a credit application, we may look at how you’ve made repayments over the past 24 months.

    If you’ve missed a few payments in the past, your credit history won’t be permanently impacted because repayment history information is only on your credit report for 24 months. 

    Each time you make your required minimum repayment, this will have a positive impact on your credit report. Your credit score may be improved by getting back on track with your minimum repayments. 

Financial hardship arrangements

  • What is financial hardship?

    If there’s been a change in your circumstances and you’re finding it difficult to make repayments on your debts when they’re due, you’re likely experiencing financial hardship.

  • What is a financial hardship arrangement?

    A financial hardship arrangement is the assistance we agree to provide to help you with your loan repayment obligations where you have a change in circumstances that impacts your ability to repay. A payment deferral is an example of the assistance we can provide to help you if you’re experiencing a natural disaster, illness or relationship breakdown. 

    A financial hardship arrangement can be for a short period of time, e.g. reduced payments for a couple of months. However, in some cases, it can be longer, e.g. an extension of the remaining term of the loan to permanently reduce your monthly payments. 

  • What happens to reporting of repayment history information when you have a financial hardship arrangement?

    Your credit report includes your RHI for credit accounts like home loans, personal loans, personal overdrafts and personal credit cards. During a financial hardship arrangement, your RHI will show whether or not you met the requirements of the financial hardship arrangement (instead of your usual payment obligations). 

    Your credit report will also show that those payment obligations have been impacted by a financial hardship arrangement. This will be shown by a letter code of ‘A’ or ‘V’ (depending on the type of hardship assistance) that will go next to your RHI and will remain on your credit report for 12 months. However, your credit report won’t include the reason for the hardship arrangement, or the details of the arrangement.

    Visit Credit Smart for more information on financial hardship arrangements. 

Do you need financial assistance? 

  • We understand that managing payments can be difficult and there may be a number of reasons you may not be able to make your payments.

    If your financial situation changes and you're worried that you won't be able to make your repayments on time, it’s essential you contact us straight away. We have a range of ways we may be able to help you.

    Show me how

Useful tips to help you achieve your future financial goals

  • This guide is designed to help you understand some of the common reasons we don’t progress with a home loan application. We’ve included some useful tips to help you achieve your future financial goals.

    Application Outcome Guide