Our commitment

At CommBank, our purpose is to deliver financial wellbeing for all Australians including those in vulnerable circumstances.

Over the past few years, we’ve invested in initiatives to support Australians affected by domestic and family violence. We’re working with expert partners to expand on our work to further focus on financial abuse.

Read more about our commitment to those affected by domestic and financial abuse.

How we can help

If you're an eligible CommBank customer you can access our Domestic & Family Violence Assistance Program to support you and your family experiencing a domestic or family violence situation. This includes situations of financial abuse (PDF).

The Domestic & Family Violence Assistance Program includes a confidential service run by independent, specialist trauma counsellors from Rape & Domestic Violence Services Australia.

Access the program by calling 1800 222 387 between 8am – 8pm Mon-Fri (Sydney/ Melbourne time). It's a confidential service run by independent, specialist trauma counsellors. These counsellors are not bank employees.

In addition, to discuss your options to establish financial safety with CBA's Customer Wellbeing specialist team, please use the Call request button below.

Call request

What is financial abuse in a domestic and family violence situation?

Financial abuse is a serious form of domestic and family violence that occurs when an abuser uses money as a means to gain power and to control their partner or family member. It occurs in many different forms and can affect anyone.

Why it matters

Financial abuse is one of the most powerful ways an abuser can keep their partner or family member trapped in an abusive relationship, and may also impact on that person’s ability to stay safe once they leave the relationship.

How it works

  • You'll have access to external specialist trauma counsellors to assess your needs and ensure your safety
  • Ongoing specialised financial assistance if you are experiencing financial hardship as a result of your situation
  • Access to external specialist employment services through Fitted for Work
  • And if assessed as suitable by the external counsellors, financial support designed to provide short term practical assistance

What happens if you call our Domestic & Family Violence Assistance Program?

It takes courage to pick up the phone and talk openly about your situation - our specialist team understand that. 

Your call will be answered by a trauma counsellor who is trained to help you. These people are trauma specialists. They are not bank employees.

They’ll start by asking you a couple of questions. This helps them to decide which essential support service will be of benefit to you and your family.

Confidential specialist support

Your safety is our priority.

Our 1800 number is managed by specialist, independent counsellors who can assist you and refer you to essential support services. Call 1800 222 387 between 8am – 8pm Mon-Fri (Sydney/ Melbourne time). 

If you or someone you know is experiencing domestic or family violence, call 1800RESPECT or 1800 737 732 or visit www.1800RESPECT.org.au.

For counselling, advice and support call MensLine Australia on 1300 789 978 or www.mensline.org.au.

In an emergency or if you’re not feeling safe, always call 000.

Call us for assistance

Things you should know about the Domestic and Family Violence Assistance Program

  • You'll be assessed by trained, independent counsellors who will determine your suitability for the Domestic and Family Violence Assistance Program. They are trained trauma counsellors. They aren't bank employees
  • Our role is to make sure you and your family have access to specialist support to help you with your financial wellbeing
  • The program has been designed to provide immediate and ongoing assistance to CommBank customers who are experiencing domestic and family violence, or financial abuse situation
  • The customer must be over 16 years of age and must be personally assessed by one of our trained trauma counsellors over the phone
  • To receive the financial support designed to provide short term practical assistance you must have a valid CBA transaction account that has been opened for at least 6 months prior to your request

Financial assistance

As part of our commitment to supporting all customers including those impacted by domestic violence, the bank aims to provide hardship assistance as quickly as possible where possible. This could include minimising the need for additional documentation or providing longer term assistance with repayments.

Our Financial Assistance Solutions team has helped thousands of Australians - from people who need help managing bills so they pay on time through to families struggling to make ends meet. We can help with guidance and support to get back on your feet in times of financial difficulty.