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How do I activate my included international travel insurance for each trip?

See all Travel & International FAQs

Last updated 29 August 2016


If you're a CommBank Gold, Platinum or Diamond credit card customer, you're eligible for included international travel insurance

No minimum spend required to be eligible.

You need to activate your included travel insurance each time before leaving Australia. You can do this online:

Via NetBank:

  • Activate my travel insurance (you will be directed to the NetBank log on in a new tab)
  • You will need to tell us your travel dates and destinations so our security team can keep an eye out for anything unusual on your account.

After activation

  • You'll be taken to the Allianz Global Assistance's site to complete the activation process where they need a few more details, then:
  • Allianz Global Assistance will email your Certificate of Insurance including your policy number and the Credit Card Insurances Product Disclosure Statement and Information Booklet.

Via phone:

Call Allianz Global Assistance on 1800 837 177 or +61 7 3377 3988.


How do I activate my insurance once I’ve left Australia? 

There’ll be a three day waiting period before you can receive the activated level of cover of your included travel insurance.*  

Call Allianz Global Assistance on +61 7 3377 3988.

What happens if I don’t activate my included travel insurance for each trip? 

You’ll receive only Base cover which includes personal liability cover and unlimited overseas medical assistance and hospital expenses.* 

Need more details on cover and benefits? Visit our included travel insurance page.

*Please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for full conditions.  Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses apply.

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