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CommBank support / Loan payment options

Transfer money

  • Transfer money between CommBank accounts in the CommBank app:

    1. Log on to the CommBank app
    2. Tap Pay & Transfer
    3. Tap Transfer between accounts
    4. Enter the amount, a description (that’s optional) and tap Done
    5. Tap Transfer then confirm when – now, later or create a recurring transfer
    6. Tap Share to email, message or print the Transfer receipt or simply choose Done

Transfer money between CommBank accounts in NetBank:

  1. Log on to NetBank
  2. Select Transfers & BPAY
  3. Choose the account you would like to transfer from and to
  4. Enter the amount, a description and confirm when – now, later or set up a regular payment and choose Next
  5. Click Pay to confirm the payment

Transfer money between CommBank accounts in NetBank:

  1. Log on to NetBank
  2. Select Transfers & BPAY
  3. Choose the account you would like to transfer from and to
  4. Enter the amount, a description and confirm when – now, later or set up a regular payment and choose Next
  5. Click Pay to confirm the payment

 If you don’t have access to online banking, you can call us on 13 2221  to transfer money from another CommBank account to your loan.

Keep in mind

    • There’s no daily transfer limit between your CommBank accounts but a daily limit applies to other transfers
      • $20,000 (max) to unlinked accounts1
      • $5,000 (max) International Money Transfer
    • You can increase your daily transfer limit in NetBank or by going to the CommBank app > Settings > Payment limits. Increasing your daily limits may increase your liability for unauthorised transactions.
    • Public holidays or weekends may cause a slight delay in your transfer being processed.

Direct debit

  • If your direct debit home loan repayments are linked to a bank account in your name(s), you can:

    • Modify your repayment amount, frequency, date, or the account your repayments are taken from through the CommBank app or by logging onto NetBank. You can also cancel your direct debit this way.
    • Set up your direct debit arrangement, or make any other requests, by calling us any day on 13 2224, 8am to 8pm (Sydney/Melbourne time), or by visiting your nearest CommBank branch.

    For direct debit requests (DDR) from another financial institution or from any accounts not in your name(s), review and complete the DDR form before contacting us.

Salary credit

  • You can arrange with your employer to have your salary directly credited into your loan account on a weekly, fortnightly or monthly basis.

    All you need to do is let your employer know your loan BSB and account number.

BPAY

BPAY icon

Contact your bank or financial institution to make additional payments from your cheque or savings account. You’ll need Biller Code 0000055566 and your loan account number.

Mail

  • You can make payments directly by posting a cheque or money order to:

    Commonwealth Bank
    Financial Assistance Solutions
    PO Box 9823,
    Parramatta NSW 2124

    Please write your account number on the back and do not send cash by post.

Message us 24/7

Get help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply. 

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Things you should know

  • 1 An unlinked account is any account that doesn’t appear in your NetBank profile, such as CommBank accounts not in your name (like your friends' or business acquaintances' accounts) or accounts held with other financial institutions. A linked account appears in NetBank with details such as balance and transaction information.

    The CommBank app is free to download, however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements on the CommBank app page. Terms and conditions are available on the app. NetBank access with NetCode SMS is required. Full terms and conditions available on the CommBank app.