What is CommBank messaging?

  • CommBank messaging is a convenient way to get the support you need.

    Message us through the CommBank app if you need any help with your banking, or have any questions about our products.

    Our virtual assistant will answer your questions instantly, or connect you with a specialist.

    Just like when you’re texting a friend, you can message back when it suits you.

How does it work?

  • Wherever you are, you can message us for support through the CommBank app. Here’s how:

    1. Log on to the CommBank app
    2. Tap the Help  icon in the top-right corner
    3. Tap ‘Chat now’
    4. Our virtual assistant will appear

      Type your enquiry and we'll instantly answer your question or connect you to a specialist, just make sure you have push notifications for the CommBank app turned on.
    5.  You’ll receive an app notification when our specialist replies
    6. Message us back at a time that suits you

    If you’re waiting on hold to speak to us, we may offer you the option to message so you don’t need to wait.

What are the benefits?

    • Support that fits in with you. Once your message has been sent, you can carry on with your day and we’ll message you as soon as we can 
    • Your details are sent to us securely through the CommBank app
    • You can have multiple messages open at once
    • Easily find all your messages in one place

Your safety and security

  • Your messages with us are secure and encrypted to protect your information.

    We’ll never ask you for your full account numbers, full debit or credit card numbers, card PINs, NetCode, or NetBank password (you should never share these with anyone). We may ask you for some other information to identify you when you chat with us.

What’s next?

    • We’ve heard your feedback and are working to make messaging even better and more available to you – keep an eye out for updates.


Don’t have the app?