Affected by significant weather?

CommBank's Emergency Assistance is available to customers and businesses affected by bushfires, floods, storms and other disasters. We can provide customised financial assistance such as loan restructuring and waiving of selected fees and charges.

Emergency Assistance


Practical tips, tools and resources to keep you and your loved ones safe during adverse weather.

Immediate support:

CommBank customer support:

What to do if your property is impacted by a disaster

Insurance might be the last thing on your mind while your home and its contents are under threat from extreme weather such as storm, fire or flood. This list* can help you make any claims down the track:


  • Safety is the priority; don’t do anything that puts anyone at risk
  • Only return or access your property when emergency services have confirmed it is safe to do so
  • Contact your insurance company at a safe time
  • Take photos of the damage and any damaged items before cleaning
  • Make a list of damaged items, including a detailed description, e.g. brand, model, serial number
  • Seek authorisation in writing from your insurer before authorising any building work, including emergency repairs. Any unauthorised work may not be covered by your policy
  • Let your insurer know if your roof is damaged


  • Don’t turn on the electricity if your home has water damage, until it’s inspected by an electrician
  • Don’t drive your vehicle if it has water damage
  • Don’t throw away damaged belongings that could potentially be repaired, unless they pose a health risk

Helpful resources

There may be a number of support options available to help you recover from the impacts of a natural disaster. Check out your insurance cover, explore support provided by government agencies or get in touch with us. 

Home insurance

Home insurance offers protection against loss or damage to your building and contents caused by natural disasters – but there are some things it doesn’t cover

Review your policy to understand whether your cover still suits your insurance needs. This Moneysmart guide can help understand storm, flood and fire cover.

Keeping your home and appliances in good condition and well maintained can help prevent damage and unexpected costs. Be prepared with these home maintenance tips.

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Financial hardship relief

If you need help getting back on your feet financially, we can help with financial support.

Download or take a look at our checklist for recovering from a financial setback

Discover a range of tools, tips and financial support options to help you with the everyday cost of living.

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Things you should know