Your safety is our priority.

In an emergency or if you’re not feeling safe, always call 000.

If you or someone you know is experiencing financial abuse or any form of domestic violence please call 1800RESPECT.

The Men’s Referral Service can help you end domestic and family violence. Call 1300 766 491.

What is Financial Abuse?

Despite its prevalence, financial abuse in the context of domestic violence can be difficult to recognise. In fact, a new community attitudes survey reveals financial abuse continues to be a hidden epidemic, directly affecting one in four Australian adults.1

We are committed to continuing to work with leading experts in the field and organisations to fund studies, scholarships and training within financial and family counselling, to help equip Australia to end the cycle of abuse.

Find out more about financial abuse and our research into this issue, our expert partners and how to access our guides and fact sheets. 

Financial Independence Hub.

Delivered by Good Shepherd and funded by CommBank, the Financial Independence Hub helps people who have previously experienced financial abuse in their journey to long-term financial recovery - regardless of who they bank with.

The program provides free specialist one-on-one financial coaching to help people impacted build confidence and capability in managing their own finances, with referrals to support services and, in some cases, access to financial solutions like interest-free loans.

Contact Good Shepherd on 1300 050 150 (weekdays 9am - 5pm AEST) or email to find out more. Further information about eligibility is available on the Good Shepherd website.

How we can help.

If you're a CommBank customer experiencing a domestic or family violence situation, you can speak to our specialist Community Wellbeing team who provide confidential support to help customers with their immediate banking needs.

The best way to get support is by completing our online form. Once you submit your form online, the team will call you at a safe time during business hours to help you secure your financial wellbeing. Please do not submit more than 1 form as it will delay processing your request.

Call request

Alternatively, you can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

What is CommBank Next Chapter?

Since 2015, we have developed a clear vision for our role in addressing financial abuse and supporting customers impacted by domestic and family violence. Building on our ongoing efforts to address this issue, we are making a long-term commitment to support people in Australia affected by financial abuse, begin their next chapter and achieve long term financial independence.

Financial abuse in the context of domestic and family violence is a serious and widespread problem, affecting people in communities all across Australia.

Solutions are needed now, more than ever. A global pandemic, economic instability and home confinement are taking their toll on Australian households. Domestic violence and financial abuse is on the rise and we need to face this epidemic head on.

Because we can’t afford not to.

See our CommBank Next Chapter brochure for more details on the program.

Community Wellbeing Team.

Our specialist Community Wellbeing team provides customers experiencing vulnerability with confidential, trauma-informed extra care and support, including direct financial assistance, safe banking and referrals to external experts as appropriate. Our Community Wellbeing specialists are bank staff specifically trained to support customers experiencing domestic and family violence and financial abuse situations, problem gambling and other personal or financial circumstances that impact on their financial wellbeing. We expect the team to support 125,000 customers in vulnerable circumstances over five years.

Find out how to contact the team by visiting our domestic and family violence assistance page

Things you should know

1June 2020 community attitudes survey, commissioned by Commonwealth Bank of Australia and conducted by YouGov.