Report an unauthorised opening of a CommBank or Bankwest account FAQs

Yes. If you believe a CommBank or Bankwest account or credit facility was opened your individual or business name without consent or authority, please contact us on 13 2221 or visit a CommBank branch.

If you think you’ve been scammed, follow these steps immediately:

• Stop all communications with the suspected scammer

• Change your password in the CommBank app, NetBank or CommBiz then update your card PIN.

• Lock your card and check your digital wallets. Go to card settings in the CommBank app to check and deregister any devices in the list that you don’t recognise
• Message us in the CommBank app 24/7 or call us on 13 2221, or
  CommBiz 13 2339
• For more information: https://www.commbank.com.au/support/security/how-to-report-a-scam.html

Call us on 13 17 19. We can help prevent further loss or improve your chances of recovering your funds by:

• Locking your cards
• Resetting passwords
• Placing holds on your online banking.
• For more information: https://www.bankwest.com.au/support/security/latest-scams#have-you-been-scammed