Changes to cryptocurrency & other payments 

Any payments above the monthly limit of $10,000 may be declined. If we decline a payment, we will notify you by NetBank message, email, SMS or push notification to the CommBank app. 

For example:

• If you transfer $10,500 to an account we believe to be associated with a cryptocurrency exchange, this full payment of $10,500 will be declined.
• If you have already transferred $9,000 in the calendar month to any account or combination of accounts we believe to be associated with cryptocurrency exchanges and you attempt to transfer an additional $1,500 within the same calendar month, this payment of $1,500 will be declined. 

For joint accounts, each account holder can make payments up to $10,000 from the same account so long as this is within their own total limit of $10,000 across all of their accounts for the calendar month.

We may limit the amount that you can pay to accounts we believe to be associated with cryptocurrency exchanges, to no more than $10,000 in total from all of your accounts each calendar month. 

The payment limits apply across all of your accounts for the calendar month, including where payment requests are made in branch, by telephone banking or by another electronic banking method. 

• You can find our notices detailing the changes to your Electronic Banking Terms and Conditions, CommBank Transaction, Savings and Investment Account Terms and Conditions, and Consumer Mortgage Lending Products Terms and Conditions, at the following locations:
  • Electronic Banking Terms and Conditions (PDF)
  • CommBank Transaction, Savings and Investment Account Terms and Conditions (PDF)
  • Consumer Mortgage Lending Products Terms and Conditions (PDF)

We’ll hold certain payments to cryptocurrency exchanges for up to 24 hours, regardless of the amount. 

You’ll receive a message to advise that the recent payment you tried to make to a cryptocurrency exchange has been declined.

The message can be found in your Netbank Inbox

You’ll receive an error message when setting up a scheduled payment.

The message can be found in your Netbank Inbox.

We will decline or hold certain payments to all cryptocurrency exchanges and will continue to monitor these scam response measures.

We’ll continue to closely monitor the impacts of these scam response measures, which will be subject to ongoing review.

Yes. However, we may restrict or decline certain incoming payments from cryptocurrency exchanges. Cryptocurrency exchanges may also impose their own restrictions.

View FAQ titled 'Why might my withdrawal from a cryptocurrency exchange be declined?' below.

If a payment is declined, the funds will generally be returned to the sending institution.

You are still able to make payments from an eligible transaction account linked to your lending facility (e.g., an Everyday Offset account linked to your home loan), however direct transfers from your lending facility to cryptocurrency exchanges will be declined to ensure the safety of your transactions.

There is no process to apply for an increased monthly cryptocurrency payment limit or exemption from these restrictions.

You’ll only be able to make a payment to a cryptocurrency exchange through your transaction account, which will be subject to the payment declines, holds and limits described in your terms and conditions.

We may decline an incoming payment from a cryptocurrency exchange where we reasonably consider this necessary to manage risk, including possible fraud or scam risk, financial crime risk or the risk of financial loss to you or us.

If a payment is declined, the funds will generally be returned to the sending institution.

More information on the circumstances when CommBank may decline a payment are contained in the CommBank Transaction, Savings and Investment Account Terms and Conditions. 

If we decline an incoming payment from a cryptocurrency exchange, we will provide you with a general reason for the decline, unless we reasonably believe that doing so would:

• adversely affect or compromise our legitimate business interests, including managing any material risk; or
• cause us to breach applicable legal or regulatory requirements.

The reason we provide may be general, and we may not be able to provide transaction-specific details.

For more information about when we may decline a payment, view the CommBank Transaction, Savings and Investment Account Terms and Conditions.