Help & support
Any payments above the monthly limit of $10,000 may be declined. If we decline a payment, we will notify you by NetBank message, email, SMS or push notification to the CommBank app.
For joint accounts, each account holder can make payments up to $10,000 from the same account as long as this is within their own total limit of $10,000 across all of their accounts for the calendar month.
We may limit the amount that you can pay to accounts we believe to be associated with cryptocurrency exchanges, to no more than $10,000 in total from all of your accounts each calendar month.
The payment limits apply across all of your accounts for the calendar month, including where payment requests are made in branch, by telephone banking or by another electronic banking method.
You can find our notices detailing the changes to your Electronic Banking Terms and Conditions and CommBank Transaction, Savings and Investment Account Terms and Conditions at the following webpages:
For new customers, these changes take effect from 29 July 2023.
For existing customers, these changes take effect from the earlier of 30 days from the date that we notify you, or:
We’ll hold certain payments to cryptocurrency exchanges for up to 24 hours, regardless of the amount.
You’ll receive a message to advise that the transaction has been declined.
We will decline or hold certain payments to all cryptocurrency exchanges and will continue to monitor these scam response measures.
We’ll continue to closely monitor the impacts of these scam response measures, which will be subject to ongoing review.
Yes, withdrawals from cryptocurrency exchanges will not be impacted by this change, but individual cryptocurrency exchanges may impose their own restrictions.
Cyber security, scams & fraud
Keeping your accounts safe is our priority. That’s why we have a range of security features and services to help keep you secure, including fraud prevention technology and secure banking.
Keep your account secure
Find out what you can do to keep your account and cards secure, from setting up alerts when your card is charged, to locking or cancelling your card in seconds.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.