Changes to cryptocurrency and other payments 

Any payments above the monthly limit of $10,000 may be declined. If we decline a payment, we will notify you by NetBank message, email, SMS or push notification to the CommBank app. 

For example:

• If you transfer $10,500 to an account we believe to be associated with a cryptocurrency exchange, this full payment of $10,500 will be declined.
• If you have already transferred $9,000 in the calendar month to any account or combination of accounts we believe to be associated with cryptocurrency exchanges and you attempt to transfer an additional $1,500 within the same calendar month, this payment of $1,500 will be declined. 

For joint accounts, each account holder can make payments up to $10,000 from the same account so long as this is within their own total limit of $10,000 across all of their accounts for the calendar month.

We may limit the amount that you can pay to accounts we believe to be associated with cryptocurrency exchanges, to no more than $10,000 in total from all of your accounts each calendar month. 

The payment limits apply across all of your accounts for the calendar month, including where payment requests are made in branch, by telephone banking or by another electronic banking method. 

• You can find our notices detailing the changes to your Electronic Banking Terms and Conditions, CommBank Transaction, Savings and Investment Account Terms and Conditions, and Consumer Mortgage Lending Products Terms and Conditions, at the following locations:
  • Electronic Banking Terms and Conditions (PDF)
  • CommBank Transaction, Savings and Investment Account Terms and Conditions (PDF)
  • Consumer Mortgage Lending Products Terms and Conditions (PDF)

We’ll hold certain payments to cryptocurrency exchanges for up to 24 hours, regardless of the amount. 

You’ll receive a message to advise that the recent payment you tried to make to a cryptocurrency exchange has been declined.

The message can be found in your Netbank Inbox

We will decline or hold certain payments to all cryptocurrency exchanges and will continue to monitor these scam response measures.

We’ll continue to closely monitor the impacts of these scam response measures, which will be subject to ongoing review.

Yes, withdrawals from cryptocurrency exchanges will not be impacted by this change, but individual cryptocurrency exchanges may impose their own restrictions.

You are still able to make payments from an eligible transaction account linked to your lending facility (e.g., an Everyday Offset account linked to your home loan), however direct transfers from your lending facility to cryptocurrency exchanges will be declined to ensure the safety of your transactions.

There is no process to apply for an increased monthly cryptocurrency payment limit or exemption from these restrictions.

You’ll only be able to make a payment to a cryptocurrency exchange through your transaction account, which will be subject to the payment declines, holds and limits described in your terms and conditions.