Help & support
Log on to your secure Travel Insurance portal where you can easily:
If you’ve activated the international travel insurance included with an eligible credit card, please read the Credit Card Insurances Product Disclosure Statement and Information Booklet
For eligible credit cards, you must spend at least $500 in a single transaction on your prepaid travel costs and activate to ensure you receive any cover, including Overseas Medical cover#. For World Debit Mastercards, you need to activate to receive comprehensive cover. Overseas Medical cover and personal liability insurance is automatically included.
Please read the Credit Card Insurances Product Disclosure Statement and information booklet (PDF) or World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.
If you’ve purchased CBA Travel Insurance, please read the Combined Product Disclosure Statement and Financial Services Guide
Your travel insurance claim will be managed by Cover-More, our travel insurance provider.
There are two ways to make a claim:
Make a local or international call
Within Australia: call Cover-More on 02 8907 5641 (24/7)
Within Australia, to report a lost or stolen CommBank card: call us on 13 2221 (24/7)
From overseas: call Cover-More on +61 289075641 (24/7)
From overseas, to report a lost or stolen CommBank card: call us on +61 2 9999 3283 (24/7)
Insurance is provided by Zurich Australian Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Australia (CBA).
#For eligible credit cards, you will need spend at least $500 in a single transaction on your prepaid travel costs (e.g. the cost of your return overseas travel ticket, prepaid accommodation, cruise, travel or tour) by charging the cost for that trip on your eligible card account before leaving Australia and activate to receive any cover, including Overseas Medical cover. You will also qualify if the $500 worth of prepaid travel costs is redeemed using CommBank Awards points. You will need to provide a copy of the letter/statement/email confirming the redemption.
Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over for international travel insurance included with eligible credit cards or aged 74 years or over for CBA Travel Insurance), limits and excesses may apply to all insurances.
Refer to the relevant PDS for more information.
Before activating the international travel insurance included with an eligible credit card, please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for more information.
If you have activated international travel insurance included in your CommBank credit card on or before 6 February 2024, please refer to the Credit Card Insurances Product Disclosure Statement and Information Booklet – effective 2 June 2023.
Before making a decision on CBA Travel Insurance, please read the Combined Product Disclosure Statement and Financial Services Guide for more information.
CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy, we (CBA) receive a commission which is a percentage of your premium.
