Help & support
Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.
To manage your activated, please use the CommBank App. You will need to navigate to:
1. Products & Features,
2. Travel,
3. More Travel Services, then
4. Make a claim or Manage.
Keep in mind you’ll be transferred to the XCover website. Any further Personal Information (including health information) you provide to XCover directly will be handled by XCover in accordance with the XCover - Privacy Policy.
Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.
Call Cover-More, 8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time)
Within Australia: call Cover-More on 1300 467 951
From overseas: call Cover-More on +612 8907 5060 (call charges may apply)
You can cancel or change your Travel Insurance policy at any time before you depart on your trip.
You can cancel or change your trip coverage at any time before you depart in your Travel Insurance Hub
If you cancel within the 21-day cooling-off period, XCover refund any premium you’ve paid, provided you have not made a claim or departed on your journey.
For insurance included with your credit card, the cooling-off period applies only to the upgrade portion of the policy.
Need an extra hand? Contact XCover using the phone number displayed in your policy activation email.
Your claim will be managed by XCover:
Ensure you have your Trip reference (ending in -TRP) and your policy number (ending in -INS) at hand.
To make a claim, please use the CommBank App. You will need to navigate to:
1. Products & Features,
2. Travel,
3. More Travel Services, then
4. Make a claim or Manage.
Keep in mind you’ll be transferred to the XCover website. Any further Personal Information (including health information) you provide to XCover directly will be handled by XCover in accordance with the XCover - Privacy Policy.
Call XCover, 8am–5pm Mon–Fri and 9am–4pm Sat (Sydney/Melbourne time) using the phone number displayed on your activation e-mail.
Your claim will be managed by Cover-More, our travel insurance provider.
Call Cover-More, 8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time)
Within Australia: call Cover-More on 1300 467 951
From overseas: call Cover-More on +612 8907 5060 (call charges may apply)
For policies activated from 29 September 2026, contact XCover for 24 hour Emergency Assistance:
Your XCover Assist 24 hour emergency assistance number is provided in your Insurance Policy.
Or reach out to CBA for support at 1800 861 411 (within Australia) or +61 3 9088 0325 (from overseas). They’ll guide you through the process or direct you to XCover for assistance.
For policies activated before 29 September 2026, contact Cover-More for 24 hour Emergency Assistance:
You may contact Cover-More emergency assistance at:
Within Australia: call Cover-More on 02 8907 5641 (24/7)
From overseas: call Cover-More on +61 2 8907 5641 (24/7)
1 Gold Awards cards are no longer available for sale from 23 March 2018.
2 Platinum Awards & Diamond Awards cards are no longer available for sale from 3 June 2023.
Cover is provided by XCover.com, a trading name of Cover Genius Pty Ltd (ABN 43 159 983 598, AFS Licence No. 490058), and underwritten by Allied World Assurance Company Ltd (ABN 54 163 304 907), for Commonwealth Bank of Australia (CBA). Limitations, exclusions (including for pre-existing medical conditions and persons aged 80 years or over) and eligibility criteria apply. You may need to upgrade your travel insurance in order to have a comprehensive or extended level of cover. Before acting on this information you should consider the appropriateness of the product with regard to your personal circumstances.
See the Card Insurances Combined Product Disclosure Statement and Financial Service Guide and Card Travel Insurance Target Market Determination for details.
For World Debit Mastercard, see the World Debit Mastercard Combined Product Disclosure Statement and Financial Service Guide and World Debit Mastercard Insurances Target Market Determination.
For Qantas Business Rewards, see the Qantas Business Rewards Combined Product Disclosure Statement and Financial Services Guide and Qantas Business Rewards Target Market Determination.
For purchasable Travel Insurance, see Travel Insurance Combined Product Disclosure Statement and Financial Services Guide and Travel Insurance Target Market Determination.
Commonwealth Bank and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either Commonwealth Bank or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase an upgrade policy, we (Commonwealth Bank) receive a commission which is a percentage of your premium.
For policies activated prior to 29 September 2026, please see Cover-More’s Card Insurance Combined Product Disclosure Statement & Financial Service Guide (prior to 29 September 2026) and World Debit Mastercard Insurances
For policies purchased prior to 29 September 2026, please see Cover-More’s Travel Insurance - Combined Product Disclosure Statement and Financial Services Guide (prior to 29 September 2026)
