International travel cover eligibility & activation

  • Cards with comprehensive international insurance cover available

    International travel insurance is available with Low Fee Gold, Low Rate Gold, Gold Awards^, Platinum Awards*, Diamond Awards*, Smart Awards and Ultimate Awards CommBank credit cards and World Debit Mastercard when you activate your insurance in NetBank, the CommBank app or by contacting Cover-More.

    Then you, your spouse and up to 10 accompanied children, if they’re travelling with you for the entire journey, are protected. 

    If you don’t have an eligible CommBank credit card or World Debit Mastercard, take a look at our CBA International and Domestic Travel Insurance instead.

  • Check if you are eligible

    For eligible credit cards​

    To receive cover, including Overseas Medical cover#, before you leave Australia you must:​

    1.    Spend at least $500 in a single transaction on your prepaid travel costs using your eligible credit card; and​

    2.    Activate your travel insurance​

    ​You will also qualify if the $500 worth of prepaid travel costs is redeemed using CommBank Awards points.​ You will need to provide a copy of the letter/statement/email confirming the redemption.​

     

    ​For World Debit MastercardTM ​

    You need to activate your insurance to receive comprehensive cover.  ​

    Overseas Medical cover, which includes overseas emergency medical assistance and hospital expenses and personal liability cover is automatically included.  

    Activate your included insurance in NetBank, the CommBank app or by contacting Cover-More.

    Upgrade your cover to include more adventurous activities or if you or a family member travelling with you for the entire journey, has an existing medical condition that's been approved. A premium will apply.

    Once activated, your Certificate of Insurance will be emailed to you shortly thereafter. If you don’t receive it or you’re unsure if it’s been activated, contact Cover-More on 1300 467 951 or email commbank@covermore.com.au.

    Looking for a credit card with included international travel insurance?

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Check what's covered

This table is a summary of the key benefits and their maximum benefit limits. If any excess applies, it’ll be included on your Certificate of Insurance.

For everything that’s covered including benefit limits, sub-limits, conditions and exclusions, carefully read our Credit Card Insurances Product Disclosure Statement (PDF) or World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF).

If you have activated international travel insurance included in your CommBank credit card on or before 6 February 2024, please refer to the Credit Card Insurances Product Disclosure Statement and Information Booklet – effective 2 June 2023

If you have activated international travel insurance included in your World Debit MasterCard on or before 9 August 2022, please refer to the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet – effective 29 September 2021.

Remember to check the Travel Alerts page regularly to see if there are any global events that can affect you and your travel insurance policy.

Summary of benefits
Low Fee Gold, Low Rate Gold, Gold Awards^ & Platinum Awards
Diamond*, Smart & Ultimate Awards
World Debit Mastercard
Overseas medical benefits – $500 excess applies

Note: 
For eligible credit cards, no cover will be provided where you do not meet the spend criteria or activate.
Yes
cardholder + family
Yes
cardholder + family
Yes
cardholder + family
Overseas funeral, cremation, body repatriation
$12,500 – cardholder only
$25,000 – family
$12,500 – cardholder only
$25,000 – family
$12,500 – cardholder only
$25,000 – family
Cancellation costs – $500 excess applies
$5,000 – cardholder only
$10,000 – family
Unlimited
cardholder + family
$5,000 – cardholder only
$10,000 – family
Resumption of journey – $500 excess applies
$5,000 – cardholder only
$10,000 – family
$5,000 – cardholder only
$10,000 – family
$5,000 – cardholder only
$10,000 – family
Accidental death
$25,000 – cardholder + spouse
$5,000 – child
$50,000 – cardholder only
$25,000 – spouse
$5,000 – child
$25,000 – cardholder + spouse
$5,000 – child
$25,000 – cardholder only
Loss of income
$7,500
cardholder + family
$7,500
cardholder + family
$7,500
cardholder + family
Travel documents, transaction cards, traveller’s cheques and cash
$500 – cardholder only
$1,000 – family
$500 – cardholder only
$1,000 – family
$500 – cardholder only
$1,000 – family
Baggage & personal goods – $500 excess applies
$10,000 – cardholder only
$20,000 – family
$15,000 – cardholder only
$30,000 – family
$5,000 – cardholder only
$10,000 – family
Baggage delay expenses
$500 – cardholder only
$1,000 – family
$500 – cardholder only
$1,000 – family
$500 – cardholder only
$1,000 – family
Travel delay expenses
$650 – cardholder only
$1,300 – family
$650 – cardholder only
$1,300 – family
$650 – cardholder only
$1,300 – family
Alternative transport expenses – $500 excess applies
$3,500
cardholder + family
$3,500
cardholder + family
$3,500
cardholder + family
Rental vehicle insurance excess
$2,250
cardholder + family
$2,250
cardholder + family
$2,250
cardholder + family
Hijack and kidnapping
$5,000
cardholder + family
$5,000
cardholder + family
$5,000
cardholder + family

Doing more than relaxing? 

Consider adding activity cover. Refer to our Credit Card Insurances Product Disclosure Statement (PDF) or World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.

Couple on cruise ship

Cruise cover  

  • Available for an additional premium after you activate your insurance policy in NetBank or the CommBank app
  • Lost or damaged formal cruise clothes, pre-paid shore excursion cancellation, cabin confinement due to illness or injury and marine rescue diversion

Skiing

Snow sports cover

  • Cover for hire, repair or replacement of snow sports equipment, alternative ski arrangements due to weather conditions and more
  • Cover has clear exclusions e.g. not racing

Couple on moped

Motorcycle/Moped riding cover

  • Cover has clear exclusions e.g. not for motocross, and clear inclusions e.g. you must meet licensing eligibility criteria and wear a helmet

Scuba diver

Adventure activities cover

Any existing medical conditions?

  • Why this is important

    You and anyone travelling with you needs the reassurance that you’re protected, no matter what. That includes claims directly or indirectly relating to an existing medical condition.

    Let’s debunk a myth - being honest about a medical condition doesn’t always mean you can’t get travel insurance.

    It pays to be upfront when you answer this, give Cover-More a call if you’re not sure. 

  • What’s listed?

    Many conditions can be automatically included on your activated policy provided you and your condition meet the specified criteria.

    Conditions include:

    • Asthma
    • Gout
    • Hay Fever
    • Coeliac Disease
    • High Blood Pressure
    • High Cholesterol

    For a full list of conditions and criteria (including pregnancy), check our Credit Card Insurances Product Disclosure Statement (PDF) or World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF). 

  • Mine’s not there. Now what?

    If all of your existing medical conditions or your travel companion’s conditions aren’t automatically included, you’ll need to complete an online health assessment as part of activating your travel insurance or call 1300 467 951 for help.

    You’ll instantly know if they’re covered. If approved, you’ll need to pay an additional premium to cover your existing medical condition.

  • 80 or over?

    If you’re 80 or over, you must apply for Upgrades cover. Check our Credit Card Insurances Product Disclosure Statement (PDF) or World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.

How to make a claim

  • Make a claim online or call Cover-More - our travel insurance provider

    Make a claim online or call 8am - 5pm Mon - Fri and 9am - 4pm Sat (Sydney/Melbourne time)

    • Within Australia: call Cover-More on 1300 467 951
    • From overseas: call Cover-More on +612 8907 5060  (call charges may apply)
  • If you’re unable to upload supporting documents, post them to:

    CommBank Travel Insurance
    c/o Cover-More
    Private Bag 913
    North Sydney NSW 2059
    Australia

    It’s important to also include your policy number and contact details.

  • What you'll need to submit your claim

    If you need to make a claim, in addition to your Certificate of Insurance, you’ll need to provide evidence of a minimum $500 pre-paid travel, trip-related transaction made before leaving Australia, on your eligible credit card statement (or confirmation of redemption if using CommBank Awards points).

    The transaction cannot appear on another account, for example, your debit card or savings account.

    View how to make a claim to see what you should consider and which documents and information to have handy before making your claim.  

Other Insurances

A range of other insurances are also available on eligible credit and debit cards.

Insurance
Eligible Personal/Business Credit Cards
Eligible Debit Cards
Interstate Flight inconvenience
Platinum Awards*, Diamond Awards*, Smart Awards and Ultimate Awards 
Transit Accident
All Business, Corporate Cardholders and Travel Management Account users will retain Transit Accident benefits, refer to the Certificate of Transit Accident.
Price Guarantee
Platinum Awards*, Diamond Awards*, Smart Awards, Ultimate Awards
Platinum & World Debit Mastercards
Purchase Security
Low Fee Gold, Low Rate Gold, Gold Awards^, Platinum Awards*, Diamond Awards*, Smart Awards, Ultimate Awards, Low Rate Standard, Low Fee Standard, Awards and Essentials
Platinum & World Debit Mastercards, Travel Money Card
Extended Warranty
Low Fee Gold, Low Rate Gold, Gold Awards^, Platinum Awards*, Diamond Awards*, Smart Awards, Ultimate Awards, Low Rate Standard, Low Fee Standard, Awards and Essentials
Platinum & World Debit Mastercards

Please read the Credit Card Insurances Product Disclosure Statement (PDF) for Low Fee Gold, Low Rate Gold, Gold Awards^, Platinum Awards*, Diamond Awards*, Smart Awards and Ultimate Awards credit cards or the Credit Card Insurances Information Booklet for Low Rate Standard, Low Fee Standard, Awards Standard and Essentials Credit Cards or the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.

In an emergency

Make a local or international call

Within Australia: call Cover-More on 02 8907 5641 (24/7)

Within Australia, to report a lost or stolen CommBank card: 
call us on 13 2221 (24/7)

From overseas: call Cover-More on +61 289075641 (24/7)

From overseas, to report a lost or stolen CommBank card:
call us on +61 2 9999 3283 (24/7)

Woman travelling

Managing your travel insurance policy online

  • Managing your travel insurance policy online

    Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.

    Discover how

Things you should know

  • ^ Gold Awards cards are no longer available for sale from 23 March 2018.

    * Platinum Awards & Diamond Awards cards are no longer available for sale from 3 June 2023.

    # For eligible credit cards, you will need spend at least $500 in a single transaction on your prepaid travel costs (e.g. the cost of your return overseas travel ticket, prepaid accommodation, cruise, travel or tour) by charging the cost for that trip on your eligible card account before leaving Australia and activate to receive any cover, including Overseas Medical cover. You will also qualify if the $500 worth of prepaid travel costs is redeemed using CommBank Awards points. You will need to provide a copy of the letter/statement/email confirming the redemption.

    Insurance is provided by Zurich Australian Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Australia (CBA).

    Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), benefit limits, sub-limits and excesses may apply to all insurances. Please read the Credit Card Insurances Product Disclosure Statement and Information Booklet (PDF) for Low Fee Gold, Low Rate Gold, Gold Awards^, Platinum Awards, Diamond Awards, Smart Awards and Ultimate Awards credit cards or the Credit Card Insurances Information Booklet for Low Rate Standard, Low Fee Standard, Awards Standard and Essentials Credit Cards or World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.

    If you have activated international travel insurance included in your CommBank credit card on or before 6 February 2024, please refer to the Credit Card Insurances Product Disclosure Statement and Information Booklet – effective 2 June 2023.

    If you have activated international travel insurance included in your World Debit MasterCard on or before 9 August 2022, please refer to the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet – effective 29 September 2021.

    Where used, the term “unlimited” only means there is no capped dollar sum insured. All costs and expenses claimed must be reasonable. You are only covered for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened. Sub-limits may apply.

    The target market for this product will be found within the product’s Target Market Determination, available here.

    For products offered by Cover-More, information about the Target Market can be found in the Target Market Determinations (TMD) available here.

    CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase an upgrade policy, we (CBA) receive a commission which is a percentage of your premium.