You wanted a better bank. And we’ve been working hard on changing the way we do things to give you the bank you deserve - a bank that puts you back firmly at the centre of everything we do. You’re going to see these changes throughout 2019 because this year things are going to get better for you.

We’ll give you a clearer view of your spending so you can see the impact it has on your everyday finances.

Spend Tracker categorises transactions, making it easier to see exactly how you’re spending your money each month.

This view of your spending habits enables you to keep a closer eye on certain categories, so you can adjust your spending and plan ahead, giving you more control over your finances.

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We're helping Australians avoid overdraw fees.

Since introducing Smart Alerts, we’ve sent over two million Australians an alert to help them avoid unnecessary fees. 

These alerts notify customers* that their account is overdrawn, allowing them to bring their account back into credit by midnight Sydney/Melbourne time to avoid overdraw fees and interest charges that may apply.

And, they can choose to turn these notifications on or off any time in NetBank or the CommBank app.

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*Eligible personal accounts only.

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We’ll help you understand your financial wellbeing in 10 simple questions.

Understanding your financial wellbeing is the first step to improving it.

That’s why, in partnership with the University of Melbourne, we conducted rigorous analysis around Australians’ perceptions and experiences of their own financial outcomes.

This led to the development of a set of 10 simple questions. Answering the questions will place you on a scale which provides a straightforward yet comprehensive measure so you can better understand your own financial wellbeing.

It’ll help you gauge if you’re having trouble financially, simply getting by, are comfortable or in a good position. Wherever you sit on the scale, it also includes some simple steps to improve your financial wellbeing.

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The Women's Financial Wellbeing Guide.

We’ve created a financial wellbeing guide that helps women of all ages, life stages & backgrounds understand the financial issues women can face across their lifetime.  

The guide contains information, resources & practical tips to help women to build, secure & enhance their financial wellbeing enabling them to achieve their financial goals as well as recognising the sign of financial abuse.

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Hearing from you matters.

If you have any suggestions, feedback or questions we’d like to hear them. We have some guiding principles for how we are going to respond to you and resolve your enquiry. 

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This year we’re committed to supporting business even more.

From commercial lending to asset and trade finance, we help business stay moving with access to the funds they need to grow, to diversify and, of course, to employ more Australians. Last year, we lent $580 million every week to businesses. This year, we’ll be supporting businesses even more. In fact, we’re committed to it – from small businesses all the way to our large corporate customers. And for business - this is just the start.

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Our new team of specialists are here to help.

We've established a Business Financial Assistance team who'll help get your small business back on track if you experience financial difficulty.

This is a dedicated team of specialists who will work with you and your business to understand your situation and help try to find the best possible solution. Keeping you, and Australian business, moving forward.

Contact your Relationship Manager or call Business Financial Assistance on 13 26 07.

Supporting our Aussie farmers.

We’re supporting farmers affected by drought or other natural disasters by removing default interest charges from Business Term Loans.


CommBiz Security Tokens and NetLock devices are now free to use.

Business customers across Australia use CommBiz Security Tokens and NetLock devices to give them additional layers of protection for their accounts.

And because you can’t put a price on this sort of security, we’ve made them free.

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