You wanted a better bank. And we’ve been working hard on changing the way we do things to give you the bank you deserve - a bank that puts you back firmly at the centre of everything we do. You’re going to see these changes throughout 2019 because this year things are going to get better for you.

Our new Staying Safe Online in-branch seminars empower you to make more informed decisions.

We spend a lot of time online these days, and it's not without its risks. To help you protect yourself against people trying to access your details, we're running free sessions at selected branches designed to educate you on how to stay safe.

Sessions include information on identifying scam emails, accessing your online banking securely, monitoring your transaction history and more. See if there is a seminar near you.

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Couple using laptop

100% Online Security Guarantee.

Protects you from unauthorised transactions on personal and business accounts, when you protect how you access your accounts and tell us if something is wrong.

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Our fraud protection team protects your accounts from suspicious activity 24/7.

Our fraud protection team are constantly monitoring accounts for unauthorised activity. And card security is a priority: if we find or are notified that your card details are compromised and being used to perform unauthorised transactions, we’ll be in touch.

Alternatively you have the option of contacting us for more information.

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Better for your financial wellbeing

We've introduced new ways to improve your financial wellbeing with Australia's #1 banking app.

We're making Australia's #1 banking app, the CommBank app even better by introducing new ways to improve your financial wellbeing.

Goal tracker on a phone

Goal Tracker helps you become a better saver.

We’ve introduced Goal Tracker into the CommBank app, to help you set and reach your savings goals with your Goal Saver or NetBank Saver account.1

It enables you to set up automatic payments so you never miss your weekly targets, and can top up your goal when it suits you.

It can also send you a nudge when you need it – when you’re cashed up after payday and can top up your goal.

Or, as a reminder if you’re falling behind.

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Cash flow view on a phone

Cash Flow View can help you see ways to improve your financial position.

We’ve introduced a feature into the CommBank app called Cash Flow View, which gives you a total view of all your eligible accounts.

This consolidated view of all your monthly income, spending and savings gives you a perspective which can help you see ways to improve your financial position.

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Spend tracker on a phone

We’ll give you a clearer view of your spending so you can see the impact it has on your everyday finances.

Spend Tracker categorises transactions, making it easier to see exactly how you’re spending your money each month.

This view of your spending habits enables you to keep a closer eye on certain categories, so you can adjust your spending and plan ahead, giving you more control over your finances.

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We're helping Australians avoid overdraw fees.

Since introducing Smart Alerts, we’ve sent over two million Australians an alert to help them avoid unnecessary fees. 

These alerts notify customers2 that their account is overdrawn, allowing them to bring their account back into credit by midnight Sydney/Melbourne time to avoid overdraw fees and interest charges that may apply.

And, they can choose to turn these notifications on or off any time in NetBank or the CommBank app.

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Be better prepared with Emergency Savings.

Unexpected financial expenses are an unwelcome but inescapable fact of life and can impact on your everyday finances.

The new Emergency Savings tool in the CommBank app facilitates saving for emergencies, so that you’re prepared for unexpected expenses.

What you need first:

  1. Download the CommBank app
  2. NetBank Saver account, in your name only, if you don’t already have one

How to set an Emergency Savings Goal:

  1. Log on to the CommBank app
  2. View accounts
  3. Tap on your NetBank Saver account to set up a savings goal and create a goal for an emergency fund
  4. At the same time you can set up a recurring payment from your everyday account into your emergency fund

The Women's Financial Wellbeing Guide.

We’ve created a financial wellbeing guide that helps women of all ages, life stages & backgrounds understand the financial issues women can face across their lifetime.  

The guide contains information, resources & practical tips to help women to build, secure & enhance their financial wellbeing enabling them to achieve their financial goals as well as recognising the sign of financial abuse.

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We’ll help you understand your financial wellbeing in 10 simple questions.

Understanding your financial wellbeing is the first step to improving it.

That’s why, in partnership with the University of Melbourne, we conducted rigorous analysis around Australians’ perceptions and experiences of their own financial outcomes.

This led to the development of a set of 10 simple questions. Answering the questions will place you on a scale which provides a straightforward yet comprehensive measure so you can better understand your own financial wellbeing.

It’ll help you gauge if you’re having trouble financially, simply getting by, are comfortable or in a good position. Wherever you sit on the scale, it also includes some simple steps to improve your financial wellbeing.

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Women in lounge room

Better for businesses

We’ll let you know in real-time when your balance is low, high or you have an incoming payment.

We understand that in business, time is money. And that knowing exactly where you stand at any given moment enables you to make quicker, smarter decisions. That’s why we offer Business Smart Alerts.

We’ll send you a notification if your account hits a predetermined low or high balance, or when payment comes in. However you do business, this real-time information helps you to manage your cash flow and keep moving forward.

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A new way for businesses to attract over 1.45 million visiting Chinese customers.

With over 700 million users, Alipay is China’s largest mobile payment platform. We’ve added it to our Albert merchant terminals, giving customers visiting from China an easy and convenient way to pay.

Because Alipay uses an end-to-end marketing platform to influence Chinese tourists when they’re planning their trip, before store entry and making decisions in store, it can help you attract new customers.

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Our new team of specialists are here to help.

We've established a Business Financial Assistance team who'll help get your small business back on track if you experience financial difficulty.

This is a dedicated team of specialists who will work with you and your business to understand your situation and help try to find the best possible solution. Keeping you, and Australian business, moving forward.

Contact your Relationship Manager or call Business Financial Assistance on 13 26 07.

Supporting our Aussie farmers.

We’re supporting farmers affected by drought or other natural disasters by removing default interest charges from Business Term Loans.

CommBiz Security Tokens and NetLock devices are now free to use.

Business customers across Australia use CommBiz Security Tokens and NetLock devices to give them additional layers of protection for their accounts.

And because you can’t put a price on this sort of security, we’ve made them free.

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Hearing from you matters.

If you have any suggestions, feedback or questions we’d like to hear them. We have some guiding principles for how we are going to respond to you and resolve your enquiry. 

Contact us here

Things you should know

1 Account must be in your name only.
2 Eligible personal accounts only.

The Forrester Banking Wave(TM): Australian Mobile Apps, Q2 2018.

Commonwealth Bank of Australia received the highest Industry Wave(TM) overall score among mobile apps in Australia in Forrester's proprietary Industry Wave(TM) evaluation.

Forrester does not endorse any company included in any Industry Wave(TM) report and does not advise any person or organization to select the products or services of any particular company based on the ratings included in such reports.