We place great importance on fostering a culture that encourages employees and others that partner with the Commonwealth Bank Group (the Group) to speak up about issues or conduct that concerns them. This could be anything from serious misconduct to noticing something which just doesn’t feel quite right.
The Board and senior management encourage everyone who works with the Group to speak up and report any conduct they believe to be inappropriate. We provide trusted avenues to go to for those who want to raise concerns, whilst also providing the appropriate support. This could be as simple as one of our employees having an informal discussion with their manager, through to using the formal channels we have set up to make speaking up simpler.
Our dedicated SpeakUP Hotline is one of those formal channels. This service is available to any individual who is, or has been a director, employee, secondee, contractor, consultant, supplier, service provider (or their employee or subcontractor), volunteers, licensee (or its authorised representative or their employee), broker or auditor of, or working with, the Group. Relatives or dependents of these individuals (or of their spouse) are also eligible to raise concerns through our formal channels.. We encourage certain third parties, such as suppliers or service providers, to report concerns they may see in their interactions with the Group and, by the same token, encourage reporting the conduct of these third parties.
Identifying potential problems and risks allows the Group to continue to improve the way it does business and provide the best possible service to our customers.