We place great importance on fostering a culture that encourages employees and others to speak up about issues or conduct that concerns them. This could be anything from serious misconduct to noticing something which just doesn’t feel quite right.
This doesn’t just apply to our employees – we have a dedicated SpeakUP Hotline, which is a service that is available to any director, manager, employee (current and former), contractor, consultant, supplier, service provider, secondee, broker or auditor of Commonwealth Bank Group (the Group) who wishes to raise a concern about any reportable conduct.
We encourage everyone who works with the Group to speak up, and we provide them with trusted avenues to go to if they want to raise a concern. This could be as simple as one of our employees having an informal discussion with their manager, or through to using the formal channels we have set up to make speaking up simpler.
The Board and senior management encourage people to speak up and report any conduct they believe to be inappropriate; and have put in place processes to provide the appropriate support to those who raise concerns. Identifying potential problems and risks allows the bank to continue to improve the way it does business and provide the best possible service to customers.