We are committed to fostering a culture that encourages our people to speak up about issues or conduct that concerns them. This could be anything from illegal conduct to behaviour that isn’t in line with our values or Code of Conduct. Supplier and service providers of the Group are also encouraged to report any concerns they see in their interactions with the Group. Identifying potential problems and risks allows the Group to continue to improve the way it does business and provide the best possible service to our customers.
We provide trusted avenues and support for those who want to raise concerns. Our dedicated SpeakUP Hotline is one of those avenues. This service is available to anyone who is (or has been) an employee, director or officer of a Group company, secondee, contractor, consultant, supplier, service provider (or their employee or subcontractor), volunteer, associate, licensee (or its authorised representative or their employee), broker, trustee, custodian, investment manager or auditor of, or working with, the Group. Relatives or dependents of these individuals (or of their spouse) are also eligible to raise concerns through SpeakUP.