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Responsible practices

Our people observe Our Commitments ensuring professionalism, honesty, commonsense and fairness in their dealings with customers.

Our Commitments

Our Human Rights Position Statement affirms our responsibility and commitment to respect all human rights across our operations.

Human Rights Position Statement

Diversity is an integral part of our culture, values and the way we do business. It offers tangible benefits for our employees, customers and shareholders.

Accessibility and Inclusion Plan

We recognise that many Aboriginal and Torres Strait Islander Australians face significant social and financial disadvantage.  So while we aim to promote equality for all Australians, reconciliation is an important part or our investment in our community.

Reconciliation Action Plan

We are deepening our commitment to ensuring that as many people as possible, especially those at risk of financial exclusion, have access to affordable, appropriate financial resources and can make the most of them.

Financial Inclusion Action Plan

Environmental sustainability

We recognise that our business can impact the environment and are actively working to manage our impact, so we can meet our dual responsibility of safeguarding the environment and supporting economic growth and development.

Group Environment Policy

We report our carbon emissions and, along with other major Australian banks, have formed the Australian Portfolio Carbon Working Group, to share our insights on how best to measure and disclose climate performance and support the transition to a lower-carbon economy.

Latest CDP

To improve the transparency of our business decisions and so that our performance can be measured over time, we disclose the assessed carbon emissions of our entire business lending portfolio. We also report to the Equator Principles, a voluntary set of guidelines to assess and manage environmental and social risks in project finance.

Access Carbon Emissions 2016 Report

Responsible investing and lending

We see responsible investment as a matter of stewardship, defined as the careful and responsible execution of the investing-related duties entrusted to us by our customers and clients.

Responsible Investing Framework

We are continuously evolving our practices. Since becoming a signatory to the Equator Principles III and introducing our nine Environmental, Social and Governance (ESG) Lending Commitments in 2014, we have been working to embed our approach to responsible lending in all our business lending. 

Our nine ESG lending commitments

Responsible procurement

Our commitment to supporting our diverse suppliers through responsible procurement takes many forms, from ensuring our suppliers are assessed on criteria such as Workplace Health & Safety (WH&S), to requiring all employees to adopt strategies for avoiding unnecessary consumption.

We actively include Indigenous suppliers on our preferred supplier list and promote them to Group employees. We are proud to be a founding member of Supply Nation, a not-for-profit membership body helping support, include, connect and mentor Indigenous businesses.

Preventing fraud, corruption and money laundering

We are committed to embedding a policy of zero tolerance to bribery and corruption and facilitation payments across all areas and levels of the business.

Anti-Bribery and Corruption Policy

Our Fraud Policy defines the Group’s fraud control principles, mandatory requirements and accountabilities. It clearly articulates that the Group does not tolerate fraud and is committed to promoting and maintaining a sound ethical culture.

Group Fraud Policy

We are committed to embedding a ‘speak up’ culture. Our whistleblower protection policy and procedures ensure that reports are treated appropriately and the employee raising the concern is protected.

More about our SpeakUP program

Our Anti-money Laundering and Counter Terrorism Financing program sets out how the Group identifies, mitigates and manages money laundering and terrorism financing risk.

Learn more

Our Group-wide economics and trade sanctions policy acts as the basis for the development of appropriate internal procedures. We are committed to ensuring employees understand the importance of sanctions compliance.

Economic and Trade Sanctions Policy

Our Policy precludes the Group from making political donations. We may pay to attend events hosted by political parties with a business audience. This will be disclosed in accordance with relevant electoral laws.

Corporate Governance

The Commonwealth Bank Group is committed to ensuring its policies and practices reflect the highest standard of corporate governance. The Board has adopted a comprehensive framework of Corporate Governance Guidelines, designed to properly balance performance and compliance.

Corporate Governance Statement

As one of the largest corporate taxpayers in Australia, we are committed to being a responsible corporate taxpayer and acting with the highest integrity in complying with all prevailing tax laws.

Tax governance framework