1991 - 2003

1991

Privatisation of the Commonwealth Bank of Australia commences (completed in 1996).

1993

The Commonwealth Bank’s first customer service contact centre opens in Brisbane, followed in March 1994 by a new contact centre in Sydney with a new telephone number – 13 2221.

1995

General insurance established under Commonwealth Connect Insurance Limited (CCIL).

A new stockbroking company is established, Commonwealth Securities Limited, later known as CommSec.

The Commonwealth Bank website www.commbank.com.au is launched

1997

NetBank launched, offering 24-hour internet transaction banking services – a first among the majors in Australian banking. In the same year, BPay, a national electronic bill paying service, commences.

2000

The Commonwealth Bank acquires Colonial Limited.

International Financial Services (IFS) established to unite offshore operations.

2003

The Commonwealth Bank Foundation established to improve the financial literacy of young people and Aboriginal and Torres Strait Islanders.

 Homepage of first website

2004 - 2013

2004

Private Bank is launched.

2007

The Commonwealth Bank acquires Bank Arta Niaga Kencana, doubling the staff and retail branch network of PT Bank Commonwealth, Indonesia.

The Start Smart Program launches to provide financial literacy classes to school students for a basic understanding of how to build children’s financial literacy skills.

2008

The Commonwealth Bank acquires Bankwest.

The Commonwealth Bank opens a branch in Ho Chi Minh City, Vietnam and buys a 15 per cent stake in the Vietnam International Bank in 2010.

2009

The Commonwealth Bank Indigenous Banking Team launched as part of the Group’s Reconciliation Action Plan: a first for Australian banking.

2010

Expansion into Asia continues, illustrated by joint ventures with two Chinese banks, the Jinan City Commercial Bank (now Qilu Bank) and Bank of Hangzhou. Shanghai and Mumbai (India) branches opened.

2011

The Commonwealth Bank announces a $100 million increase in community investment over the next 10 years.

2013

Commonwealth Bank launches new and enhanced CommBank app and Tap & Pay mobile payment technology. 

2014 - 2017

2014

Commonwealth Bank launches state-of-the-art Innovation Lab in Sydney.

2016

Commonwealth Bank is the No.1 Australian company and the No.1 bank in the world on the Global 100 Index for demonstrating strong Environmental, Social and Governance (ESG) practices.

Commonwealth Bank of Australia marks the 25th anniversary since it first listed as a public company on the Australian Securities Exchange (ASX).

CommBank’s Teaching Awards celebrates 5 years rewarding inspirational teachers from across Australia. 

2017

10th anniversary of Commonwealth Bank’s Start Smart program, the world’s largest face-to-face financial education program. 

Commonwealth Bank celebrates a 100-year legacy of giving, with 1,000 Centenary Grants valued at $10,000.

 Clown doctors

2018 onwards

2018

Commonwealth Bank has more than 6.5 million Australians active on Digital and more than 5 million mobile app logons each day.

Sale of New Zealand Sovereign Life insurance businesses to AIA Group.

Sale of the Australian CommInsure Life to AIA Group.

CBA enters agreement to sell global asset management business, Colonial First State Global Asset Management, to Mitsubishi UFJ Trust and Banking Corporation. The transaction follows CBA’s announcement in June 2018 regarding its intention to demerge its wealth management and mortgage broking businesses.

2019

Group launched pilot multifactor authentication and single sign on to a system and device.

2020

Commonwealth Bank announced joining federal government’s First Home Loan Deposit Scheme (FHLDS).

Federal Health Minister announces outbreak of Coronavirus health crisis and dramatic impact to Australian economy.

Commonwealth Bank first announcement on Coronavirus affecting household expenditure and travel spend.

Official launch of Klarna Australia app with Commonwealth Bank – market-leading banking app for online shopping services.

 x15ventures partners with Commonwealth Bank, establishing next wave in new digital customer services.

 Commonwealth Bank launched Home Loan Compassionate Care – a first for Australians.

Commonwealth Bank first to launch new advertisement on TV on the night 26 April in a socially distanced world during Coronavirus pandemic.

Commonwealth Bank launched TV ad campaign, We Can Together, during the pandemic.

Commonwealth Bank announced the final regulatory approval for the divestment of CBA’s 80% equity interest in its Indonesian life insurance business, PT Commonwealth Life (PTCL), to PT FWD Life Indonesia. The transaction expected to complete in June 2020.

Commonwealth Bank announced agreement with KKR to sell a 55% interest in Colonial First State for a total cash consideration of $1.7 billion (implying a total valuation of $3.3 billion). CBA will retain a 45% shareholding in CFS.

Bankwest launched refreshed logo.

Commonwealth Bank launched CommBank Neo, a no-interest payments card.

Commonwealth Bank Launched Bill Sense – a new feature that predicts future bills to help with budgeting.

Commonwealth Bank launched refreshed Group values of Care, Courage and Commitment.

Commonwealth Bank launched refreshed logo – the beacon.

Commonwealth Bank announces agreement to merge Aussie Home Loans with Lendi.

2021

Commonwealth Bank awarded banking licence for Dutch subsidiary launched as Commonwealth Bank of Australia (Europe) N.V

Commonwealth Bank launched Green Loan for home loan customers.

Commonwealth Bank Introduces CommBank app-vantage campaign.

Commonwealth Bank finalises transfer and completion of CMLA ownership to AIA Australia.

Commonwealth Bank announces new Buy Now, Pay Later product.

The Group announced sale of CommInsure General Insurance to the Hollard Group and a 15-year partnership.

Commonwealth Bank launched new Indigenous brand design during 2021 NAIDOC Week.

Commonwealth Bank Partners with Celsus & Issues Australia’s First Sustainability Loan.

The Commonwealth Bank Dollarmites program comes to an end for schools in Queensland, Victoria and ACT.

Commonwealth Bank launched buy now, pay later (BNPL) product StepPay, available to eligible customers.

CommBank app