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CommBank service updates

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

Planned maintenance

Planned maintenance affecting Debit Mastercard

On Friday 6 November 10:00pm-Saturday 7 November 11:59pm (AEDT), some Debit Mastercard features in the CommBank app and NetBank will be limited or unavailable. This includes replacing cards, PIN setup, withdrawal limits, card locks and adding new cards to digital wallets.

Between 9:00pm-9:30pm (AEDT) only, lower limits may apply to payments and ATM withdrawals.

We apologise and appreciate your patience.

Public holiday service availability

On public holidays, our branches and contact centres may be closed or have limited operating hours.

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.

Payments scheduled over public holidays are processed on the next business day. Please allow 24 to 48 hours for funds to be received after processing.

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