CommBank service updates

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

Planned maintenance

Saturday, 23 May 2026

NetBank and the CommBank app

NetBank will be unavailable, and some CommBank app features will be limited or unavailable, between 12:30am - 6:00am AEST. Customers will still be able to check balances and transactions in the CommBank app.

Sunday, 24 May 2026

Account and card settings

Your physical cards and digital wallets will still work while we update card, loan, BPAY, foreign currency accounts and international transfer features in NetBank between 2:00am - 7:00am.

Ceba and Messaging

We’ll be working on Ceba and messaging between 1:00am - 7:00am AEST. Messaging may not work as it usually would and you might see errors. If you can, message us before or after this time.

If you need to report a lost or stolen card, or think you’ve been scammed, please call 13 2221.Thank you for your patience while we work on our services.

On public holidays, our branches and contact centres may be closed or have limited operating hours.

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.

Payments scheduled over public holidays are processed on the next business day. Please allow 24 to 48 hours for funds to be received after processing.