Help & support
Planned maintenance
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There is currently no planned maintenance scheduled.
Saturday 25 October 2025 4:30pm
An EFTPOS issue affecting multiple banks has impacted some customers who recently added a debit card to their digital wallet. We’re contacting impacted customers directly to offer them support.
Physical debit cards, online transactions and credit cards are not affected.
We thank customers for their patience as we work with EFTPOS to resolve the issue. Customers can message us via the CommBank app for further support.
There is currently no planned maintenance scheduled.
On public holidays, our branches and contact centres may be closed or have limited operating hours.
You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.
