Help & support
Your carbon footprint is an estimate only and calculated using data provided by CoGo relating to industry averages of carbon emissions per dollar spent based on merchant types (Industry Data). Calculations are based on averages only and are not specific to each item purchased or by merchant.
Carbon footprints are calculated by comparing your transactions from selected CommBank accounts, e.g. Transaction accounts, Credit Cards and BPAY against the Industry Data. Purchases made by cash or via other platforms (e.g. Afterpay, PayPal), even if ultimately paid off through a CommBank product, will not be included in your carbon footprint calculations.
To offset your carbon footprint, you will be redirected to the CoGo website to make a payment. Your payment will be for the surrender of Australian Carbon Credit Units (ACCUs). You will be offered the ability to choose how much of your carbon footprint you would like to offset.
When offsetting your carbon footprint via CommBank and CoGo, ACCUs are not transferred to you, they are surrendered on your behalf. This means that the ACCU is removed from the national register and cannot be used by anyone else to offset a carbon footprint or be traded.
CoGo is not a charity and payments made to CoGo do not inherit the tax-benefits associated to charity contributions.
CommBank does not receive a commission or any other income when you purchase the surrender of an ACCU.
All carbon offset payments are between you and CoGo, and CommBank cannot assist you with the transaction. If you have any questions or issues, please refer them directly to CoGo.
More information about ACCUs can be found on the Clean Energy Regulator’s website.