4 ways to stay safe online
This Cyber Security Awareness Month, get our top tips to stay safe from cybercrime.
As scams and fraud continue to rise, we’re more committed than ever to protect your accounts.
This Cyber Security Awareness Month, get our top tips to stay safe from cybercrime.
Knowing what to look for can help keep you safe.
Tips to keep you CommBank Safe
Our CommBank Safe video series shares some of our top tips on how you can stay one step ahead of the latest cyber threats, scams and fraud.
There may be a time when we will reach out to you to confirm information on your account or your identity.
Having accurate and up-to-date details is part of our ‘Know Your Customer (KYC) requirements. It also helps us protect you from fraud, as we can contact you immediately if we detect any suspicious activity.
If you’re ever concerned whether the person you’re speaking to is legitimately from CommBank, you can use the CallerCheck feature in the CommBank app to verify your caller’s identity.
Regardless of whether the caller has been identified, we will never ask you to transfer funds, share your screen or reveal your passwords.
CommBank and Telstra join forces
Scam Indicator is designed to detect certain high-risk scam situations in real-time to help protect joint CommBank and Telstra customers. Developed in partnership with Quantium Telstra, it allows us to check if the customer is on a phone call when transferring large amounts of money – the prime indicator that a scam is occurring – so we can try and contact you or put in additional security checks.
To protect privacy, we‘ll only be able to access specific data points relating to scam prevention, and we won’t have access to any other underlying customer data.
Podcast: Anatomy of a Scam
Hear the inner workings of prevalent scams shared by cyber security experts, law enforcement officers and warnings from scam victims themselves. In collaboration with Nine Entertainment, we've produced an eight-part podcast, hosted by journalist Deborah Knight.
Message us immediately if you're worried about the security of your account. Our virtual assistant Ceba can help you lock your card or securely connect you to a specialist.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.