Remote access scamming occurs when targets are contacted via phone, text or email by a scammer falsely claiming to be from a familiar company or entity, with a fake but credible story to trick them into providing remote access to their computer.
The point of remote scams is to try and get people’s credentials, get control over devices and use access to machines to capture personal information or for financial gain.
Get in touch
If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of being scammed, call us immediately 24/7 on 13 2221.
Report the scam via the Australian Cyber Security Centre. Reports may be referred to the police for possible investigation.
Take control and stay protected
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
Contact IDCARE on 1300 432 273 or via www.idcare.org. IDCARE is a free, Government-funded service that provides support to victims of identity crime.
Visit the ScamWatch website for more information on scams.