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Embedding a culture of 'speaking up'.

To achieve the Group’s vision, we are committed to maintaining an ethical work environment and embedding a “speak up” culture. We do not tolerate any act which constitutes fraud, bribery and corruption, breaches of any law or internal policy.

Our SpeakUP hotline is available to any employee who wishes to raise a concern. Reports can be made in confidence and without fear of reprisals via a dedicated telephone number or email address. All reports raised are taken seriously and where appropriate, investigated fully. No employee is discriminated against in any way as a result of reporting a concern in good faith.

Group Whistleblower Protection Policy

Often those making disclosures are concerned with the confidentiality of the disclosure, the manner in which the disclosures are dealt with, and the fear of repercussions arising from making such a disclosure.

Our Whistleblower protection policy and procedures ensure that reports are treated appropriately and that the employee raising the concern is protected. The Whistleblower protection policy reinforces the message from the Group’s senior management and Board that those making a disclosure can trust the matter will be dealt with honestly, professionally and confidentially.

The policy complies with the Australian Standard AS 8004-2003 - Whistleblower Protection Program for Entities, and ensures that any person making a disclosure is not personally disadvantaged or discriminated against.

The policy applies to all businesses within the Group, including subsidiaries and joint ventures where the Group has a controlling interest, in Australia or overseas. It is applicable to all directors, employees, temporary staff, contractors, suppliers and service providers.

Staff are encouraged to report any actual incidents of fraud or unethical behaviour, or any suspicions of such, through regular internal communications and training.

Service providers, suppliers and their employees with information relating to any act of internal fraud or unethical behaviour by Commonwealth Bank staff have the option of reporting the issue to the SpeakUP hotline:

Monitoring compliance

Group Security is responsible for the investigation of incidents reported through the SpeakUP program and reports to the Audit Committee on a periodic basis on the SpeakUP process.

The Group Whistleblower Protection Policy is subject to Annual Review.

Related information

Our anti-bribery and corruption policy supports our zero tolerance approach to bribery and corruption.

Learn more

Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) program sets out how the Group identifies, mitigates and manages money laundering and terrorism financing risk.

Learn more

Read about our sustainability initiatives, focus areas and performance in the 2012-2013 financial year. 

Learn more