Accessing Internet banking while you’re overseas

So long as you’ve got access to a secure Internet connection, an international mobile number, or an Australian phone with global roaming, you can continue to bank in the same way you would at home. 

This includes:

  • Reloading your Travel Money Card immediately in NetBank or the CommBank app 
  • Paying bills in NetBank and the CommBank app 
  • Scheduling payments, paying someone and paying your credit card bill from NetBank and the CommBank app
  • Transferring money to and from your CommBank accounts in NetBank and the CommBank app.

We may need to send you a NetCode as an SMS or a CommBank app notification, so make sure the device you’re planning to use overseas can receive SMS or has the CommBank app installed with notifications allowed (or both).

You’ll need to use a NetCode to authorise things like an online password reset and an International Money Transfer. You’ll also need a NetCode when you’re adding or deleting a biller in your address book.

What to set up before you go

Being organised ahead of your international adventure can give you back precious time to enjoy your time away. 

  1. Make sure you can receive SMS or CommBank app notifications for when you request changes or certain transactions
  2. Get your bills sent straight to NetBank and the CommBank app so you can see, keep track of, and pay bills all in one place
  3. Consider paying your credit card automatically
  4. Check your international payment settings suit your needs when you’re overseas. Take a look at Lock, block, limit® if you’ve got a CommBank credit card 
  5. Set PINs for any credit card or debit cards – it’s worth bearing in mind that some countries only accept PINs. You can do this in NetBank and the CommBank app
  6. Activate a new card in NetBank or the CommBank app
  7. Check your credit limit and make sure your cards aren’t due to expire while you’re away
  8. Some CommBank credit cards include international travel insurance which you need to activate before you travel. If yours doesn't, you can purchase a policy and tailor CBA travel insurance through Allianz Global Assistance to your specific needs 
  9. Tell us you’re going away in NetBank and the CommBank app > Overseas travel > Tell us about your trip so we can keep an eye out for any suspicious transactions.

If you’re using NetBank while you’re away, make sure you always log out, especially if you’re using a device that’s not your own. 

And if you're using someone else’s device, remember not to download anything private and not to tick 'remember client number' on the NetBank log on page.

What to do in an emergency

  • Lock, Block, Limit your CommBank credit card or lock your Travel Money Card for added security
  • Cancel and order replacement CommBank cards in NetBank or the CommBank app
  • Call us on +61 2 9999 3283 to report lost or stolen CommBank cards

For 24-hour travel insurance emergency assistance, call Cover-More in Australia direct and toll free on +61 2 8907 5641. You can also call from:

  • Canada on 1844 345 1662
  • New Zealand on 0800 632 031
  • UK on 0808 234 3737
  • USA on 1844 345 1662

Charges apply if calling from a pay phone or a mobile phone.

Things you should know

This article is intended to provide general information of an educational nature only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice. As this information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness to your circumstances.