How to help scam-proof your teen’s tech life

From too-good-to-be-true giveaways to “buying” bank accounts, scammers have many ways to target young people. Here’s how to help your teen navigate the risks.

By Sarah Marinos

  • Being digitally savvy doesn’t make teens immune to scams, with 2023 research revealing a rise in scammers targeting gen Z.
  • Ticketing, online marketplace and employment scams are common scams impacting young adults.
  • Young Australians are being approached to unknowingly open bank accounts on behalf of criminal groups, becoming “money mules”.

They might be digital natives – streaming, scrolling and swiping without a second thought – but that doesn’t mean teens are immune to online scams. “There’s a misconception that if you’ve used technology all your life, you’ll be less likely to be scammed,” says Susan McLean, founder of Cyber Safety Solutions. “That’s not the case. Anyone can be scammed because offenders are good at picking targets.” 

The numbers back her up. In 2023, research from RMIT University revealed a rise in scammers targeting gen Z and millennials, with dodgy job offers and fake crypto investments topping the list. 

Confidence can create vulnerability 

“Younger Australians are often more exposed to scams precisely because of how they engage online, whether it’s through social media, gaming, online shopping or dating apps,” says associate professor Shumi Akhtar, financial and cybercrime expert at The University of Sydney. “Their digital confidence can lead them to trust online interactions too quickly or to overlook warning signs. And scammers are skilled at tailoring their tactics to the vulnerabilities and habits of younger users.” 

Ticketing and marketplace scams 

From sold-out gigs to second-hand bargains, scammers know exactly where to strike. Fake ticket sales are a big one – Coldplay and Taylor Swift fans lost hundreds of thousands of dollars last year after succumbing to ticketing scams. 

And it’s not just music lovers in the firing line. “Young people moving out of home can be scammed by people selling cheap household goods,” says McLean. “They say they’re clearing out their parents’ home or moving overseas so they need to sell quickly. People transfer the money but the goods don’t exist.” 

The rise of employment scams 

Looking for your first paid gig can come with its own risks for teens. As Akhtar explains, job scams are becoming increasingly common. “Fraudsters advertise flexible work-from-home roles or side hustles that turn out to be fake but require an upfront fee or personal details that can be used for identity theft.” Help your teen dig a little before applying for anything and always be wary of offers that sound too good to be true. 

Money mule scams

There’s growing concern about young Australians becoming “money mules”. “They’re approached through social media or at events like O-Week to open a bank account on behalf of a criminal group,” says McLean.

Traditionally, scammers require payment by crypto or gift cards but these accounts allow them to syphon money from scams instead. “The person who opens the account has nothing to do with it but gets paid $400 or $500 a week. It’s money laundering and they could be prosecuted.” It may sound like easy cash but the fallout can be anything but – a reminder that if something feels off, it probably is. 

Tip

Stay across scam trends on the ScamWatch website and chat about them with your teen. If something happens, remind them they can always tell you – and you’ll be there to help.

Some common scam signs to look for 

  • Urgency, pressure and emotional manipulation: Messages demanding quick action or threatening consequences, which play on fear, urgency or sympathy to get a reaction.
  • Unexpected contact: Unsolicited emails, calls or texts claiming to be from trusted sources.
  • Suspicious attachments or links: URLs or files that look slightly off or unfamiliar.
  • Requests for money or personal info: Asking for passwords, PINs or payments via unusual methods.

What to do if you think you've been scammed

  • If you’re approached online by someone who says they have control of your computer, log out and don’t engage. Block the other person from any future contact and make a report to ScamWatch. If you’re a victim of crime, report it to the police. 
  • Contact your bank and report the incident to try to stop or reverse suspicious transactions. Reach out to IDCARE if personal identification documents or sensitive details have been compromised. 
  • “Change passwords on email, banking and social media accounts and enable multi-factor authentication wherever possible,” says Shumi Akhtar. “Monitoring financial accounts and credit reports for unusual activity is also essential.” 

Visit the CommBank Safe hub for more information on cyber security, scams and fraud.

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Published: 7 January 2026

Things you should know

An earlier version of this article was published in Brighter magazine.

This article provides general information of an educational nature only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as personal financial product advice. The views expressed by contributors are their own and don’t necessarily reflect the views of CBA. As the information has been provided without considering your objectives, financial situation or needs, you should, before acting on this information, consider what is appropriate for your circumstances, and where appropriate, consider the relevant Target Market Determination, Product Disclosure Statement and Terms and Conditions available on our website. You should also consider whether seeking independent professional legal, tax and financial advice is necessary. Every effort has been taken to ensure the information was correct as at the time of publishing but it may be subject to change. No part of the editorial contents may be reproduced or copied in any form without the prior permission and acknowledgement of CBA.