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Learn to better protect your devices from remote-access scams

Scammers are finding new ways into your life by tricking you into handing over control of your computer or phone. Here’s help on how to stop them.

  • Remote-access scams involve callers pretending to be from a trusted company and asking you to install software.
  • Once inside your device, scammers can see everything, from emails to bank logins.
  • Never share codes, PINs or passwords or give remote access to anyone.

You get a polite call. The person on the line says they’re from your internet provider or a well-known tech company. They’ve “detected unusual activity” and need you to download a quick fix to help secure your connection. Sounds helpful, right? That’s the trap.

“This is how remote-access scams often start,” says James Roberts, CommBank scams and fraud expert. “Scammers pretend to be from your bank, telco or a trusted software company. They’ll ask you to install a tool like TeamViewer or AnyDesk then use it to take full control of your device.”

Once inside, they can watch you open emails or log in to your bank accounts and even capture passwords as you type them. It’s like giving a stranger the keys to your front door.

So how do you better protect yourself? “Stop and don’t give remote access to anyone,” says James. “Check by calling the company back using the phone number on their official website. And reject any request for logins, PINs, passwords or passcodes.” The scammers rely on you feeling pressured to be polite and cooperative so if something feels off trust your gut and end the call. 

Visit CommBank Safe for more information.

To learn more about keeping your finances secure, stream The Brighter Side on 10.

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Published: 24 November 2025

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This article provides general information of an educational nature only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as personal financial product advice. The views expressed by contributors are their own and don’t necessarily reflect the views of CBA. As the information has been provided without considering your objectives, financial situation or needs, you should, before acting on this information, consider what is appropriate for your circumstances, and where appropriate, consider the relevant Target Market Determination, Product Disclosure Statement and Terms and Conditions available on our website. You should also consider whether seeking independent professional legal, tax and financial advice is necessary. Every effort has been taken to ensure the information was correct as at the time of publishing but it may be subject to change. No part of the editorial contents may be reproduced or copied in any form without the prior permission and acknowledgement of CBA.