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INTRODUCING YOUR
BUSINESS VISA DEBIT CARD

Visa debit card



From 11 July 2016, we will exclusively offer our business customers a CommBank Business Visa Debit Card. 

With your Business Visa Debit Card you can enjoy the convenience and control of paying bills and suppliers in person, online or over the phone using your own business funds. You can:

  • Make business purchases in store
  • Pay everyday expenses, bills and suppliers online and over the phone using your 16 digit card number
  • Access your funds wherever Visa is accepted at over 36 million locations worldwide, including over 2.4 million ATMs
  • Use Visa payWave for a faster way to pay for purchases under $100

Ready to activate your card?

Don’t have NetBank?  You can activate your card in the CommBank app, at your nearest branch or by calling 13 2221

Getting started

A step by step guide to getting started with your Business Visa Debit Card.

  • 1. Activate your card and choose your PIN

    Once you’ve received your Business Visa Debit Card, the first thing you’ll need to do is activate your new card and choose a PIN. Activating your card is easy, and you can do it in NetBank, the CommBank app, at your nearest branch with your card or by calling 13 2221.

  • 2. Sign the back of your card using a ballpoint pen

  • 3. Update your direct debits

    If you set up any direct debits using your old card number, they won’t work anymore. You’ll need to contact your service providers directly to update your payment details – if you use your BSB and account number instead of your card number you won’t need to update your direct debits every time you get a new card.

  • 4. Destroy your old card, if you still have it

New card, new direct debit details

Once your new Business Visa Debit Card is activated, your old one will be cancelled immediately. This means any regular payments you have set up using your 16 digit card number will need to be updated.

You’ll need to call up your power company, phone provider or whoever you have a direct debit with and advise them of your new card number and expiry date. Make sure you consider monthly, quarterly and annual direct debits.

And remember, if you set up your direct debits using your BSB and Account Number instead of your card number, you won’t need to update them every time you get a new card.

If you’re not sure who you have direct debits with, simply check your old statements. Direct debits are a personal agreement between you and your service provider so unfortunately we can’t assist you with this.

Enjoy the benefits

Your new card comes with some great benefits exclusive to Visa Business Customers including:

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Access to discounts on travel bookings like hotels, car hire and airport transfers.

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Shopping discounts at a broad range of retailers.

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Access to Visa’s global customer assistance wherever you are in the world to assist with emergency card replacement and cash.

To find out more visit Visa offers + perks

Frequently asked questions

Whilst there’s no change to the way you use your card or access your business funds, we understand you may have a few questions about using your Business Visa Debit Card.

Why did I receive a CommBank Business Visa Debit Card?
Your Business Visa Debit Card replaces your current Business Debit MasterCard®.  CommBank is now exclusively offering the Business Visa Debit Card to our business customers.

Are my other debit or credit cards changing to Visa?
No, only the Business Debit Card is changing at this time.  

Are there any additional fees or charges?
No, the change from Business Debit MasterCard to Business Visa Debit Card will not have any impact on the fees or charges that apply to your linked transaction account.

Will my account number change?
No, your existing business transaction account number will remain the same.

Will my card number change?
Yes, your Business Visa Debit Card will have a new card number and expiry date.  As a result, you will need to update any direct debits that you have set up using your card number.  If you set these up using your account number rather than card number, you won’t need to change them if your card number changes in future.

I received a letter advising that my new card was on its way but it hasn’t arrived yet.  What should I do? 
You can still use your existing card until your Business Visa Debit Card arrives and is activated.

If it’s been more than ten calendar days since you received the initial letter, you can request a replacement card to be issued by visiting a branch or contacting us on 13 2221, 24 hours a day, 7 days a week.  If it’s been less than 10 calendar days, your card may still be on its way so you may wish to wait a little longer before requesting another card.

Can you help me change my direct debits?
You’ll need to contact your service provider directly to change any direct debits you’ve set up using your Business Debit MasterCard.  Please be mindful that if you don’t update your direct debits your provider may charge you a fee or cancel your services. Any direct debits or scheduled payments set up using your account number will remain the same and no change is required.

I was charged a fee for missing a direct debit. Can the bank refund this charge?
As the fee was not charged by CommBank, you will need to contact your service provider directly to discuss any charges for missed or late payments.

My account has multiple cardholders. Will we all receive our new cards at the same time?
We will send new Business Visa Debit Cards to all existing Business Debit MasterCard holders on the linked Transaction Account in the coming months. We may issue multiple cards on the same account at different times. This will not affect the account.

I have multiple business transaction accounts, will I receive my new cards at the same time?
All business transaction accounts will be issued Business Visa Debit Cards over the coming months.  If you have multiple accounts, your new cards may not be issued at the same time, but you can request a Business Visa Debit Card after 11 July 2016.

Don’t have NetBank? You can activate your card in the CommBank app, at your nearest branch or by calling 13 2221.

 

Will my new card work straight away?
Your Business Visa Debit Card will be sent to you inactive.  You will need to activate it and choose a PIN using one of the following options:

  • The CommBank app
  • NetBank
  • By contacting us on 13 2221
  • In person at any Commonwealth Bank Branch.

Once I activate my new card, will I still be able to see my transaction history in NetBank?
Yes, as your account number will stay the same you will be able to select transaction history on the linked transaction account and see transactions as far back as 2 years.

Can I keep the same PIN?
When you activate your Business Visa Debit Card you can choose the same PIN if you wish.  

What if I have other accounts linked to my Business Debit MasterCard?
Any accounts that were linked to your Business Debit MasterCard under the Savings/Credit/other options will remain the same on your new Business Visa Debit Card.

Can I still use Tap and Pay on my Android smartphone? Why do I see the MasterCard logo in the CommBank App when I Tap and Pay?
Yes, you can continue to use Tap and Pay on your Android smartphone. This process will continue to show the Tap and Pay transaction as being processed by a separate MasterCard number on your transaction history.

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.